Project

Installation of a Gree Charmo wall-mounted heat pump in Ville-Marie (Montreal): performance, discretion, and rooftop control

In Ville-Marie, AirGreen installed a Gree Charmo wall-mounted heat pump with an outdoor unit on a gravel roof, on a raised base: a discreet, stable and efficient solution, ideal for condos and urban buildings.

By AirGreen Climatisation & Chauffage Admin7 min read
Installation of a Gree Charmo wall-mounted heat pump in Ville-Marie (Montreal): performance, discretion, and rooftop control
Installation of a Gree Charmo wall-mounted heat pump in Ville-Marie (Montreal): performance, discretion, and rooftop control
Generic diagram: wall-mounted heat pump, indoor and outdoor units

In summer, the outdoor unit rejects the house's heat outside.

Generic illustration of this type of installation, not a survey of this job site. Tap a number.

  1. Mounted level on a wall plate, high enough for the air to reach the whole room, with enough space around it to slide the filters out easily.

  2. The refrigerant lines, the communication cable and the drain go through the wall in a single opening, sealed against water, cold air and insects.

  3. Two insulated copper pipes connect the two units. Outside, a line cover can protect them from sun, knocks and weather.

  4. A shut-off switch near the outdoor unit isolates it safely for service. It must stay accessible at all times.

  5. The compressor and the fan. In heating mode it captures heat from the outdoor air, even in winter, and moves it inside.

  6. On the ground or on the wall, it keeps the unit above accumulated snow. The unit stays clear and defrost water can drain away.

  7. The fan needs to blow freely. Storage, a fence or a wall too close, and efficiency drops while noise goes up.

When we think of a wall-mounted heat pump installation, we often picture a backyard, a balcony, or a side wall. However, in Ville-Marie , the reality of apartment buildings (flat roofs, condominiums, aesthetic restrictions, heavy pedestrian traffic) often leads us to propose more strategic solutions. This is precisely the case for this project: a Gree Charmo installation where the outdoor unit was placed on a gravel roof , on a raised base, to optimize performance and minimize visual impact.

At AirGreen , we love this type of project because it demands real rigor: vibration management, roof protection, clean routing of pipes, safe access and operating parameters adapted to the Montreal climate… all while delivering to the client what they really want: comfort, silence and a stable temperature .


Why a wall-mounted heat pump on the roof in Ville-Marie?

In several central areas of Montreal, the "ideal" location for the outdoor unit doesn't always exist at ground level. Between preserving architectural facades, limited space, condominium regulations, and the need to keep common areas clear, the roof often becomes the best option.

In this project in Ville-Marie, the flat gravel roof offered:

  • an open location with good air circulation around the condenser;

  • a natural setback from the windows, promoting discreet operation ;

  • a solution that respects visual constraints and coexistence in an urban environment.


The system installed: Gree Charmo wall-mounted heat pump

The Gree Charmo falls into the category of wall-mounted heat pumps (mini-splits) appreciated for their balance of efficiency, comfort, and ease of use. This type of system is particularly relevant for apartments and condos in Ville-Marie, where people often seek:

  • effective cooling in summer (even during urban heat waves);

  • an auxiliary or main heating system depending on the configuration;

  • precise temperature control in a main living area;

  • quiet and constant operation.

Although the project mainly highlights the outdoor unit, the entire success of an installation lies in the whole: sizing, pipe routing, fixing, insulation, drainage, commissioning and calibration .


What we see on the installation: important technical details

In the photo, several elements indicate an installation designed to last, especially in an exposed environment like a rooftop.

1) A raised and stable support

The outdoor unit is placed on a raised metal structure , itself supported by supports (wood and rails), which allows:

  • to reduce vibrations transmitted to the roof;

  • to limit direct contact with gravel and moisture;

  • to keep a margin in case of snow or ice accumulation;

  • to facilitate maintenance and inspection.

At AirGreen, we always prioritize a base that protects the building envelope: a roof deserves respect. A clean installation also means one that avoids unnecessary pressure points and remains stable over time.

2) Vibration and noise management

Having the unit mounted on a dedicated support (rather than simply placed "on" the surface) greatly improves acoustics. In urban environments, this is a major consideration: roofs can amplify certain frequencies, and even a small detail in the mounting can make a big difference.

Objective: a high-performance system that is unobtrusive .

3) Routing of refrigerant lines

A separate, insulated connection (black sheath) is clearly visible, leading neatly to the unit. This is crucial on roofs:

  • the insulation must remain intact despite the cold, sun and wind;

  • The pipes must be fixed and protected to prevent wear;

  • The route must be carefully planned to minimize losses and facilitate maintenance.

4) Location: air clearance and exposure

A roof can be an excellent location for a condenser… provided the clearances are respected. The unit needs to "breathe." Good clearance directly contributes to:

  • cooling capacity in summer;

  • stability in heating during cold periods;

  • the longevity of the compressor (less stress).


Typical challenges of a rooftop installation (and how to manage them)

Wind, cold, snow: the Montreal reality

On a roof, the unit is more exposed. Wind and frost can exacerbate certain phenomena (frost buildup, compressor cooling, pressure fluctuations). That's why we take care of:

  • the height and stability of the base;

  • positioning (avoiding areas of turbulence or corners);

  • the protection and securing of the pipes.

Access and logistics

In Ville-Marie, accessing the roof is rarely easy. Planning is necessary.

  • handling of equipment;

  • the safety of travel;

  • coordination with the condominium association or the property manager.

AirGreen is used to complex environments: condos, technical roofs, restricted access, building schedules… We adapt our method so that the construction site remains clean, efficient and respectful of the premises.


Everyday comfort: what the customer actually gains

A properly installed Gree Charmo wall-mounted heat pump offers a tangible improvement from the very first week:

  • Stable temperature in the main area (living room, open area, office);

  • Rapid cooling even on very hot days;

  • More comfortable air thanks to better controlled diffusion;

  • Noise reduction compared to temporary solutions (portable air conditioners, windows);

  • Energy efficiency : less waste, better performance.

In an area like Ville-Marie, where buildings can accumulate a lot of heat (thermal island effect), summer comfort is not a luxury: it is often a necessity.


AirGreen best practices for this type of project

When we install a wall-mounted heat pump on a roof, our approach remains the same: a "clean" installation is not just about making the machine work. It must be consistent with the building and sustainable.

We emphasize:

  • Choosing the right location (clearance, noise, accessibility, wind);

  • Robust base and fixing , designed for winter;

  • Roof protection (load distribution, appropriate supports);

  • Neat pipework finishing and insulation;

  • Complete commissioning (checks, calibrations, functional testing).


Maintenance and durability: an often overlooked point

On roofs, maintenance is sometimes postponed because access requires a bit more organization. Yet, this is where maintenance becomes even more important:

  • seasonal cleaning (debris, dust, particles);

  • checking the condition of the pipe insulation;

  • inspection of the fixings and the base;

  • Performance control (heating/cooling) according to the season.

A well-maintained system retains its efficiency and avoids surprises when it is most needed.


Conclusion: a smart urban installation, by AirGreen

This project in Ville-Marie perfectly illustrates what we love to do at AirGreen: taking a real-world context (rooftop, urban constraints, discretion requirements) and transforming it into a reliable and high-performing solution. The Gree Charmo wall-mounted heat pump , installed on a raised support, provides the client with year-round comfort while respecting the building's environment.

If you are in Montreal and your building imposes similar constraints (condo, co-ownership, limited access, protected facade), we can offer you a clear, clean and sustainable solution — with an installation designed for the real climate of Quebec .

The steps

How it goes, from the first call to the end

The main steps of this kind of job at AirGreen. Every house has its quirks: the estimate brings them out.

Step 1 of 9The on-site estimate

We look at the room, the outside wall, the line route and where the outdoor unit will go. That is where the capacity gets chosen.

  1. The on-site estimateWe look at the room, the outside wall, the line route and where the outdoor unit will go. That is where the capacity gets chosen.
  2. The quoteModel, capacity and price, in writing. We also check whether the model qualifies for assistance programs.
  3. Getting readyFloors and furniture protected, wall plate position marked level, wall opening located.
  4. The wall openingA single opening, with the slope the drain needs to flow outside.
  5. The outdoor unitSet on a stand raised above the snow, with the clearances the manufacturer requires.
  6. Lines, cable and drainConnected, insulated and protected. The opening is then sealed against water, cold air and insects.
  7. The electrical workA dedicated circuit and an accessible disconnect near the outdoor unit.
  8. Tests and start-upLeak test, vacuum, then start-up and a check of heating and cooling.
  9. The walkthroughRemote, modes, filters: we show you the essentials before we leave.
Your numbers

And at your place?

Two quick checks with real numbers: what heat costs, and what your current heaters add up to in BTU/h.

Size checkYour baseboards, in BTU/h
–BTU/h of installed electric heat

    Conversion: 1 W = 3.412 BTU/h. An indication, not a load calculation: baseboards and furnaces are often stronger than the real need, and they can stay as backup. AirGreen confirms the capacity on site.

    Through the seasons

    What to do, season by season

    Three habits per season for this unit. They take a few minutes and prevent many calls.

    • Clean the indoor unit's filters.
    • Clear leaves and debris left on the outdoor unit by winter.
    • Test cooling before the first hot days.
    And at your place?

    Which type of equipment for your project?

    Pick what looks like your need.

    Mistakes avoided

    Four mistakes we do not make

    Flip each card to see what we do instead.

    Frequently asked questions

    What people ask us about this kind of work

    12 questions
    Does a wall-mounted heat pump heat in winter?
    Yes, it heats and cools. Its capacity drops in very cold weather; the operating range depends on the model and is listed on its spec sheet.
    Wall-mounted or multi-zone: how do I choose?
    One wall head and one condenser outside: the direct solution for a room or an open area. For two to five rooms, a multi-zone puts one head in each room on a single condenser.
    Where does the outdoor unit go?
    Where it stays above the snow, clear and accessible, away from walkways. We decide it with you during the estimate.
    Are there grants?
    Depending on the model and your situation, assistance programs may apply, including Hydro-Québec's LogisVert. AirGreen checks the model number before quoting an amount. See the grants.
    Do I need a permit?
    Rules vary from city to city: location, distances, noise. See permits and by-laws, and we check for your address.
    How cold can it heat?
    It depends on the model. According to Hydro-Québec, newer models work down to a temperature between −15 °C and −25 °C, and some cold-climate models are certified lower. The minimum temperature is on each unit's spec sheet.
    How much can I save?
    Hydro-Québec says a heat pump can be up to three times more efficient than baseboards for heating in the colder months. The result depends on the house, the climate and how it is used.
    How is the LogisVert assistance calculated?
    For ENERGY STAR cold-climate certified heat pumps, Hydro-Québec lists assistance of $120 per 1,000 BTU/h of heating capacity at −8 °C. AirGreen checks the exact model before quoting an amount; only Hydro-Québec confirms the assistance granted. See the grants.
    Is it noisy?
    The sound level depends on the model and is listed in decibels on each unit's spec sheet. Location matters too: when possible, we avoid putting the outdoor unit under a bedroom window.
    The outdoor unit is covered in ice: is that normal?
    Some frost is: the unit runs defrost cycles. Never hit the ice. If the unit stays iced up or stops heating, call us.
    Does AirGreen hold the required licences?
    Yes. AirGreen holds RBQ licence 5645-9605-01, subclasses 15.8 Ventilation, 15.10 Refrigeration and 16 Electricity.
    Is the estimate free?
    Yes. The on-site estimate is free and the quote follows within 24 hours. Book my free estimate.
    Going further

    Useful pages for what comes next

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    Text and photo: a real AirGreen Climatisation & Chauffage job. The diagrams are generic illustrations of the type of installation, not a survey of this job site. Sources of the added figures: airgreen.ca product pages (NEEP / AHRI performance), Hydro-Québec (Heat pumps page, LogisVert, read on 13 October 2026), Régie de l’énergie (rate D as of 1 April 2026).

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