Our heat pump warranty in Montréal and the Montérégie: 6 years, all-inclusive.
Since October 5, 2026, every new heat pump or air conditioner we supply and install is covered for 6 years, all-inclusive: parts, labour and travel, starting at installation, subject to the terms and exclusions of our written warranty. Add the manufacturer’s warranty on parts, depending on the model and part (see its warranty sheet), and a team ready to come out even in the dead of winter, under the snow, that handles all the paperwork.
Our heat pump warranty in Montréal and the Montérégie: 6 years, all-inclusive.
Since October 5, 2026, every new heat pump or air conditioner we supply and install is covered for 6 years, all-inclusive: parts, labour and travel, starting at installation, subject to the terms and exclusions of our written warranty. Add the manufacturer’s warranty on parts, depending on the model and part (see its warranty sheet), and a team ready to come out even in the dead of winter, under the snow, that handles all the paperwork.
Summer and winter, on the roof and in the basement: our service team.
6 years, all-inclusive, on every new heat pump or air conditioner we supply and install since October 5, 2026.
Since October 5, 2026, Québec’s Consumer Protection Act (s. 38.1 to 38.9) gives new heat pumps and air conditioners bought since that date a 6-year warranty of good working order. At AirGreen, it’s all-inclusive, with no steps on your end, and we go further: the installation date is what counts.
6 years
On new heat pumps and air conditioners we supply and install.
All-inclusive
Parts, labour and travel, for any covered repair.
From installation
The law counts from delivery. At AirGreen, we count from your installation.
Follows the unit
The next owner, if buying as a consumer, gets the time that’s left.
One call
Call us: we handle the steps with the manufacturer and the distributor. You keep the right to go to the manufacturer directly.
Heat pumps are at the top of the list
Periods set by the December 2025 regulation.
What isn’t covered
One professional maintenance a year, recommended
We recommend that you have a complete professional maintenance and cleaning done once a year (indoor and outdoor units, filters, coils and drain), by AirGreen or a qualified company, and that you keep the invoice. It proves the unit was properly maintained, and several manufacturers require it for their own warranty. The law doesn’t make it a condition of the 6-year warranty. Maintenance is at your expense: the law excludes it from the warranty.
Every period, one by one
What the law covers for 6 years, we cover for 6 years. The 1-year warranty on an added drain pump doesn’t limit the general warranties provided by law, including the reasonable-durability warranty (s. 38). Installed before October 5, 2026: the written warranties in your contract and on your invoice apply, in addition to the legal warranties. Contract signed before, but installed by AirGreen on or after October 5, 2026: still 6 years. AirGreen’s warranty runs from installation, subject to the terms and exclusions of our written warranty: it is a company commitment, separate from the warranty provided by law.
Who must honour the 6-year warranty? Three things to know.
Heat pump supplied and installed by AirGreen? One call: we handle the steps with the distributor and the manufacturer. You keep the right to go to the manufacturer directly.
Everything about Bill 29: your new rights, section by section
Warranty periods, what’s covered, your recourses and what the merchant must give you, explained simply.
Is your heat pump still under warranty? Two answers, and you see everything.
Pick your unit and its installation date. Warranties are counted from delivery.
1. Your unit
Warranties listed on our product pages.
{{vHead}}
{{vSub}}
The white line: today, {{todayTxt}}. Calculated with the installation date; the law counts from delivery.
{{vNote}}
Three layers of protection. One single point of contact: us.
Layer {{lN}} · {{lc.t}}
{{lc.fig}}
The full table
Reminder: who is answerable for labour for 6 years?
Heat pump supplied and installed by AirGreen? One call: we handle the steps with the distributor and the manufacturer. You keep the right to go to the manufacturer directly.
Heat pump warranties by model: what the manufacturer covers, what AirGreen adds.
On their product sheets, manufacturers cover parts and the compressor, but not labour. Since October 5, 2026, the law changes that: the merchant and the manufacturer are both answerable for labour for 6 years. Heat pump supplied and installed by AirGreen? One call: we handle the steps with the distributor and the manufacturer. You keep the right to go to the manufacturer directly.
Warranties listed on airgreen.ca product pages as of September 22, 2026, subject to each manufacturer’s conditions. “Extension available”: an extended warranty is offered, per the product page. AirGreen’s 6-year all-inclusive warranty covers new heat pumps and air conditioners AirGreen supplies and installs from October 5, 2026, starting at installation, subject to the terms and exclusions of our written warranty.
Is your heat pump acting up? Try this before you call.
Pick what’s happening. These are the checks we’d ask you to do over the phone, with a likely verdict: normal, covered or maintenance.
Symptom
{{rs.t}} {{rs.sm}}
{{rN}}
Likely verdict
{{rs.vx}}
Still a problem?
Send photos or a video to support@airgreen.ca with your invoice number. We check remotely before sending a technician.
The 5 checks before any call
A visit where everything works is billed as a regular service call. Two minutes can save you one.
Covered, normal or maintenance? Tap your situation.
Eleven situations we see often, with the straight answer. Filter by answer, then tap a situation. If it’s normal, you save yourself a visit.
Six common beliefs about warranties. How many do you hold?
{{q.q}}
{{q.x}}
Warranty service call: installed by AirGreen or someone else, here’s every step.
For our installation customers, we take care of everything, from your call to the final paperwork. We also repair systems installed by another company, or already in place when you bought the house: there’s just one more step. The goal: you pay nothing when it’s covered, and you get clear advice on repairing or replacing when it isn’t.
{{pBoxH}}
Step {{psN}} of {{psT}}
{{ps.t}}
{{ps.x}}
Warranty paperwork? We do it.
We fill out the forms, talk to the distributor and the manufacturer, and return the broken part, as manufacturers often require before issuing a credit. You have nothing to do with third parties. Our goal: honest after-sales service, consistent with our commitments, and a lasting relationship of trust, in Montréal and the Montérégie.
There’s no single way to do it in HVAC. Here’s the difference.
Elsewhere, you may have to…
At AirGreen
Repair or replace your heat pump? Three questions, one straight recommendation.
We don’t push a repair if it isn’t in your interest, or a replacement if it isn’t justified. We always look at whether it’s worth continuing to invest in a failing machine. Here’s our rule of thumb.
2. What broke
3. Still under warranty?
Our recommendation
{{aWord}}
{{aWhy}}
In yellow: the lifespan recognized by the courts, 10 to 15 years for a heat pump.
The 5 factors we assess with you
In the end: the immediate cost against the long-term benefits
An inexpensive repair on a system with years left in it: repairing is often the right call. A very expensive repair on a system at the end of its life: replacing can save you time, money and stress. The best case, even if we didn’t do the installation: the part is supplied under warranty and you only pay for labour. Some customers repair and get a few more years; others replace for a new warranty and lower operating costs. We give you our recommendation; the decision is yours.
Our commitment to every customer, installed by us or not.
A heating or cooling breakdown is stressful, especially with Montréal weather, and a warranty claim can quickly get confusing. Our commitment: fast, transparent, high-quality service, with a process that stays simple.
Fast response
We send a technician quickly, especially when you have no heat or no cooling. Our installation customers get priority, since we provide their after-sales service by contract, but we help everyone within reasonable timelines. Every request is treated as important and urgent.
Transparent communication
A part out of stock or a distributor confirmation running late? We tell you. And we spell out what is covered or not before you commit to any cost.
No administrative hassle
No middleman role for you, no endless forms. We do all the work to get the repair approved, and we defend your file with the manufacturer. Many customers tell us what a relief it is not to have to “fight” the manufacturers.
Honest with new customers
Even if we didn’t install your system, you get the same honesty. Our technicians aren’t salespeople: their job is to repair and advise. Never an unnecessary repair or an unjustified replacement: our recommendations are truly in your interest.
After-sales service, as important as the installation
Our technicians don’t just fix the problem: they make sure the warranty conditions are met and that no surprise bill is waiting for you. From forms to returning defective parts for credits, we handle everything behind the scenes. We’re here for the long run. Fast, honest tech support, accurate diagnosis, and never hidden fees on a covered repair.
Extended warranties are offered on some brands, such as Prime plans for Hitachi. Ask us what applies to your unit.
Elite partnerships serving your comfort
As an authorized dealer for several brands and a Gree Elite installer, we buy only from authorized, established Québec distributors that we vet and double-check. That’s what lets us cover every new heat pump or air conditioner we supply and install since October 5, 2026 for 6 years, all-inclusive, under the terms of our written warranty. These strong partnerships get us parts quickly, without needless waiting, and fast support when you need it. We also steer you toward the brands with the best after-sales service.
High-demand periods: heat waves and cold snaps.
When calls explode, we have to prioritize the customers whose installation we did: we provide their after-sales service by contract. For everyone else, a structured and fair waiting list, with timelines stated honestly. No customer is ignored and every situation is taken seriously; the most critical emergency goes first. Reliable, organized, fair service, without ever compromising the quality of our work.
How we sort requests during peak periods
A spot opens up? We call you. Send your photos when you sign up to save time.
Summer and winter, on the roof and in the basement: our service team.
6 years, all-inclusive, on every new heat pump or air conditioner we supply and install since October 5, 2026.
Since October 5, 2026, Québec’s Consumer Protection Act (s. 38.1 to 38.9) gives new heat pumps and air conditioners bought since that date a 6-year warranty of good working order. At AirGreen, it’s all-inclusive, with no steps on your end, and we go further: the installation date is what counts.
6 years
On new heat pumps and air conditioners we supply and install.
All-inclusive
Parts, labour and travel, for any covered repair.
From installation
The law counts from delivery. At AirGreen, we count from your installation.
Follows the unit
The next owner, if buying as a consumer, gets the time that’s left.
One call
Call us: we handle the steps with the manufacturer and the distributor. You keep the right to go to the manufacturer directly.
Heat pumps are at the top of the list
Periods set by the December 2025 regulation.
What isn’t covered
One professional maintenance a year, recommended
We recommend that you have a complete professional maintenance and cleaning done once a year (indoor and outdoor units, filters, coils and drain), by AirGreen or a qualified company, and that you keep the invoice. It proves the unit was properly maintained, and several manufacturers require it for their own warranty. The law doesn’t make it a condition of the 6-year warranty. Maintenance is at your expense: the law excludes it from the warranty.
Every period, one by one
What the law covers for 6 years, we cover for 6 years. The 1-year warranty on an added drain pump doesn’t limit the general warranties provided by law, including the reasonable-durability warranty (s. 38). Installed before October 5, 2026: the written warranties in your contract and on your invoice apply, in addition to the legal warranties. Contract signed before, but installed by AirGreen on or after October 5, 2026: still 6 years. AirGreen’s warranty runs from installation, subject to the terms and exclusions of our written warranty: it is a company commitment, separate from the warranty provided by law.
Who must honour the 6-year warranty? Three things to know.
Heat pump supplied and installed by AirGreen? One call: we handle the steps with the distributor and the manufacturer. You keep the right to go to the manufacturer directly.
Everything about Bill 29: your new rights, section by section
Warranty periods, what’s covered, your recourses and what the merchant must give you, explained simply.
Is your heat pump still under warranty? Two answers, and you see everything.
Pick your unit and its installation date. Warranties are counted from delivery.
1. Your unit
Warranties listed on our product pages.
Parts and labour covered until October 20, 2032.
It all starts at delivery. Parts and compressor: until October 20, 2038.
The white line: today. Calculated with the installation date; the law counts from delivery.
At AirGreen, the installation date is what counts. We recommend one professional maintenance a year, with the invoice. Manufacturer warranties per their conditions, including registration, which we do for you.
Three layers of protection. One single point of contact: us.
Layer 1 · The law
6 years
The full table
Reminder: who is answerable for labour for 6 years?
Heat pump supplied and installed by AirGreen? One call: we handle the steps with the distributor and the manufacturer. You keep the right to go to the manufacturer directly.
Heat pump warranties by model: what the manufacturer covers, what AirGreen adds.
On their product sheets, manufacturers cover parts and the compressor, but not labour. Since October 5, 2026, the law changes that: the merchant and the manufacturer are both answerable for labour for 6 years. Heat pump supplied and installed by AirGreen? One call: we handle the steps with the distributor and the manufacturer. You keep the right to go to the manufacturer directly.
Warranties listed on airgreen.ca product pages as of September 22, 2026, subject to each manufacturer’s conditions. “Extension available”: an extended warranty is offered, per the product page. AirGreen’s 6-year all-inclusive warranty covers new heat pumps and air conditioners AirGreen supplies and installs from October 5, 2026, starting at installation, subject to the terms and exclusions of our written warranty.
Is your heat pump acting up? Try this before you call.
Pick what’s happening. These are the checks we’d ask you to do over the phone, with a likely verdict: normal, covered or maintenance.
Symptom
Not heating enough or not cooling enough
0 of 4 checked
Likely verdict
A 2 to 3 degree gap from the set point is normal. If the test fails, we schedule a service call, covered if there’s a defect.
Still a problem?
Send photos or a video to support@airgreen.ca with your invoice number. We check remotely before sending a technician.
The 5 checks before any call
A visit where everything works is billed as a regular service call. Two minutes can save you one.
Your progress
0 / 5
Start with the first point.
These are the checks we’d ask you to do over the phone.
Covered, normal or maintenance? Tap your situation.
Eleven situations we see often, with the straight answer. Filter by answer, then tap a situation. If it’s normal, you save yourself a visit.
Covered: that’s exactly what the warranty is for.
A part that breaks under normal use is covered by the manufacturer, depending on the model and part (see its warranty sheet). On a unit AirGreen supplied and installed since October 5, 2026, labour and travel are included too, for 6 years.
What we do
We check remotely, order the part and handle every step with the distributor.
Six common beliefs about warranties. How many do you hold?
A new heat pump bought on or after October 5, 2026 is guaranteed for 6 years, labour included.
The yearly cleaning is covered by the warranty.
If I sell my house, the legal warranty disappears.
At AirGreen, I have to register the manufacturer’s warranty myself.
A heat pump that runs non-stop is defective.
The 6 years start on the day the unit is delivered.
Warranty service call: installed by AirGreen or someone else, here’s every step.
For our installation customers, we take care of everything, from your call to the final paperwork. We also repair systems installed by another company, or already in place when you bought the house: there’s just one more step. The goal: you pay nothing when it’s covered, and you get clear advice on repairing or replacing when it isn’t.
What we ask of you
Step 1 of 5
You contact us
Just contact us by phone or email. Our team collects a few basic details and may ask a few diagnostic questions. Often, we ask for photos or videos: they help us understand the problem and arrive well prepared.
Warranty paperwork? We do it.
We fill out the forms, talk to the distributor and the manufacturer, and return the broken part, as manufacturers often require before issuing a credit. You have nothing to do with third parties. Our goal: honest after-sales service, consistent with our commitments, and a lasting relationship of trust, in Montréal and the Montérégie.
There’s no single way to do it in HVAC. Here’s the difference.
Elsewhere, you may have to…
At AirGreen
Repair or replace your heat pump? Three questions, one straight recommendation.
We don’t push a repair if it isn’t in your interest, or a replacement if it isn’t justified. We always look at whether it’s worth continuing to invest in a failing machine. Here’s our rule of thumb.
2. What broke
3. Still under warranty?
Our recommendation
Replace
A major part out of warranty on a unit that’s 11 old: a new, more efficient, subsidized system is often the better math.
In yellow: the lifespan recognized by the courts, 10 to 15 years for a heat pump.
The 5 factors we assess with you
lifespan
Age of the equipment
A heat pump generally lasts 10 to 15 years; an electric furnace, often longer. Near the end of its life, a big repair only buys a little time. Relatively young, say 6 to 8 years, a repair can give it several more years.
In the end: the immediate cost against the long-term benefits
An inexpensive repair on a system with years left in it: repairing is often the right call. A very expensive repair on a system at the end of its life: replacing can save you time, money and stress. The best case, even if we didn’t do the installation: the part is supplied under warranty and you only pay for labour. Some customers repair and get a few more years; others replace for a new warranty and lower operating costs. We give you our recommendation; the decision is yours.
Our commitment to every customer, installed by us or not.
A heating or cooling breakdown is stressful, especially with Montréal weather, and a warranty claim can quickly get confusing. Our commitment: fast, transparent, high-quality service, with a process that stays simple.
Fast response
We send a technician quickly, especially when you have no heat or no cooling. Our installation customers get priority, since we provide their after-sales service by contract, but we help everyone within reasonable timelines. Every request is treated as important and urgent.
Transparent communication
A part out of stock or a distributor confirmation running late? We tell you. And we spell out what is covered or not before you commit to any cost.
No administrative hassle
No middleman role for you, no endless forms. We do all the work to get the repair approved, and we defend your file with the manufacturer. Many customers tell us what a relief it is not to have to “fight” the manufacturers.
Honest with new customers
Even if we didn’t install your system, you get the same honesty. Our technicians aren’t salespeople: their job is to repair and advise. Never an unnecessary repair or an unjustified replacement: our recommendations are truly in your interest.
After-sales service, as important as the installation
Our technicians don’t just fix the problem: they make sure the warranty conditions are met and that no surprise bill is waiting for you. From forms to returning defective parts for credits, we handle everything behind the scenes. We’re here for the long run. Fast, honest tech support, accurate diagnosis, and never hidden fees on a covered repair.
Extended warranties are offered on some brands, such as Prime plans for Hitachi. Ask us what applies to your unit.
Elite partnerships serving your comfort
As an authorized dealer for several brands and a Gree Elite installer, we buy only from authorized, established Québec distributors that we vet and double-check. That’s what lets us cover every new heat pump or air conditioner we supply and install since October 5, 2026 for 6 years, all-inclusive, under the terms of our written warranty. These strong partnerships get us parts quickly, without needless waiting, and fast support when you need it. We also steer you toward the brands with the best after-sales service.
High-demand periods: heat waves and cold snaps.
When calls explode, we have to prioritize the customers whose installation we did: we provide their after-sales service by contract. For everyone else, a structured and fair waiting list, with timelines stated honestly. No customer is ignored and every situation is taken seriously; the most critical emergency goes first. Reliable, organized, fair service, without ever compromising the quality of our work.
How we sort requests during peak periods
A spot opens up? We call you. Send your photos when you sign up to save time.
Certains de nos appels de service dans le Grand Montréal et en Montérégie
-
AirGreen Climatisation & Chauffage AdminRepair of an Electric Furnace in Montreal East
-
AirGreen Climatisation & Chauffage AdminRepair of a wall-mounted heat pump in Îles-Laval
-
AirGreen Climatisation & Chauffage AdminService Call for an Electric Furnace in Boucherville
-
AirGreen Climatisation & Chauffage AdminCentral Heat Pump Repair in Laval-des-Rapides
-
AirGreen Climatisation & Chauffage AdminRepair of a Carrier wall-mounted heat pump in Montreal
-
AirGreen Climatisation & Chauffage AdminRepair of an Electric Furnace in La Prairie
-
AirGreen Climatisation & Chauffage AdminService Call for a Wall-Mounted Heat Pump in Boucherville
-
AirGreen Climatisation & Chauffage AdminRepair of a Kenmore Central Heat Pump in Saint-Lambert
Heat pump warranty: your questions, our answers.
No question matches. Write to us at support@airgreen.ca: we’ll answer.
A problem? One call, we handle the rest, paperwork included.
A remote check before sending a technician, manufacturer steps done for you, a price stated before any out-of-warranty work.
- Consumer Protection Act, CQLR c. P-40.1, s. 38 and 38.1 to 38.9 (LégisQuébec, up to date as of August 12, 2026, consulted October 7, 2026), in force October 5, 2026.
- AirGreen Warranty and AirGreen Terms and Conditions, October 2026 version (clauses 13 and 14): 6 years, parts, labour and travel included on units supplied and installed by AirGreen; yearly professional maintenance requested.
- Regulation to amend the Regulation respecting the application of the Consumer Protection Act, Order in Council 1459-2025 of December 3, 2025, Gazette officielle du Québec of December 17, 2025: periods by category of goods (s. 79.21) and notice before an extended warranty (s. 91.9).
- Office de la protection du consommateur, “Garantie de bon fonctionnement – Questions et réponses pour les commerçants” (updated February 19, 2026) and “Nouvelles obligations pour les commerçants” (updated August 3, 2026).
- Association de la construction du Québec, “Une garantie renforcée pour les climatiseurs et thermopompes”: lifespan accepted by case law, 10 to 15 years for a heat pump.
- Manufacturer warranties: airgreen.ca product pages (metafields of September 22, 2026). Hydro-Québec, LogisVert residential participation guide v1.10 (September 15, 2026).
To go further: Everything about Bill 29: your new rights, section by section
This summary doesn’t replace the Act, the manufacturer’s warranty or your contract. If they differ, the terms and conditions of your contract and the manufacturer’s warranty conditions prevail, without limiting the warranty of good working order or any other warranty provided by law. Amounts shown are estimates; only the responsible organizations confirm the aid granted.
Heat pump warranty: your questions, our answers.
A problem? One call, we handle the rest, paperwork included.
A remote check before sending a technician, manufacturer steps done for you, a price stated before any out-of-warranty work.
- Consumer Protection Act, CQLR c. P-40.1, s. 38 and 38.1 to 38.9 (LégisQuébec, up to date as of August 12, 2026, consulted October 7, 2026), in force October 5, 2026.
- AirGreen Warranty and AirGreen Terms and Conditions, October 2026 version (clauses 13 and 14): 6 years, parts, labour and travel included on units supplied and installed by AirGreen; yearly professional maintenance requested.
- Regulation to amend the Regulation respecting the application of the Consumer Protection Act, Order in Council 1459-2025 of December 3, 2025, Gazette officielle du Québec of December 17, 2025: periods by category of goods (s. 79.21) and notice before an extended warranty (s. 91.9).
- Office de la protection du consommateur, “Garantie de bon fonctionnement – Questions et réponses pour les commerçants” (updated February 19, 2026) and “Nouvelles obligations pour les commerçants” (updated August 3, 2026).
- Association de la construction du Québec, “Une garantie renforcée pour les climatiseurs et thermopompes”: lifespan accepted by case law, 10 to 15 years for a heat pump.
- Manufacturer warranties: airgreen.ca product pages (metafields of September 22, 2026). Hydro-Québec, LogisVert residential participation guide v1.10 (September 15, 2026).
To go further: Everything about Bill 29: your new rights, section by section
This summary doesn’t replace the Act, the manufacturer’s warranty or your contract. If they differ, the terms and conditions of your contract and the manufacturer’s warranty conditions prevail, without limiting the warranty of good working order or any other warranty provided by law. Amounts shown are estimates; only the responsible organizations confirm the aid granted.
