2025 Buying Guide: Wall-Mounted Heat Pump | Price, Warranty, Grants

When purchasing a wall-mounted heat pump , it is crucial to understand the process that leads from the manufacturer to the installation in your home . This often overlooked path plays a determining role in the quality of the service you will receive and the durability of your unit. Let’s explore the three key steps of this process together , along with an essential overview to make an informed choice.

The Manufacturer: The Origin of Your Heat Pump

All roads lead to Asia. Wall-mounted heat pumps are not made in America. The biggest brands, such as Fujitsu, Sharp, Daikin, Mitsubishi, LG, Lennox, Gree and Midea , come mainly from countries such as Japan, South Korea, China or Thailand. These manufacturers design devices adapted to international markets, but not always optimized for the rigors of our Quebec climate.

🔑 Practical advice: When choosing a brand, focus on those that have been well established in Quebec for several years. These manufacturers better understand local climate challenges, and their devices have proven themselves in extreme winter conditions.

The distributor plays a vital role. After being manufactured, heat pumps are shipped by boat (a journey that takes about two months) and arrive at local distributors, such as GREE , RBL or MASTER . These companies ensure the availability of parts and machines for contractors.

🔎 Be careful: The size of the distributor does not guarantee good service. Large distributors can sometimes be overwhelmed and need weeks to ship a part from another branch in Canada or the United States. On the other hand, some small distributors specialized in a specific brand offer always up-to-date inventory and ultra-fast service, including the complete replacement of a machine in the event of a problem.

This is where it all comes together. The contractor is the one who installs your heat pump, ensures its proper operation, and responds to your needs in the event of a problem. However, not all contractors are equal. It is crucial to choose a company with a good reputation , valid licenses , liability insurance , and a proven track record in the field.

✨ Why it’s so important:

The quality of the installation often takes precedence over the brand of the unit. Even the best heat pump can run into problems if it is poorly installed or if the necessary parts are not available quickly. In addition, it is essential to choose a contractor who remains available after the installation. At AirGreen , we receive many calls from customers who have worked with companies that no longer respond.

Quick tip: Take the time to call a potential contractor and ask if they offer repair services for existing heat pumps. How they answer this question can say a lot about their ability to provide attentive, quality follow-up in the long term.

When it comes to purchasing a wall-mounted heat pump , it is important to know that each company operates differently when it comes to pricing. At AirGreen , we have a transparent and simple policy to help you make the best possible choice.

A transparent and fair pricing policy

At AirGreen we offer a clear and inclusive pricing system. Our machines are always sold with a standard installation , which includes:

• 15 feet of piping and 15 feet of electrical wire
• The disconnect , the rack on the wall and the electrical connection
• Complete start-up of the machine

If your installation is simpler, such as a replacement, we naturally apply a discount. If it is more complex, a supplement is added, but everything is detailed in advance . We offer each customer a free on-site quote and a grid of possible supplements, so that you are fully informed before signing a contract.

When it comes to pricing, it’s essential to understand what you’re actually buying. Many customers share quotes from other companies with us and ask why prices vary so much. In our experience, there are three main factors that influence these differences:

• The machine installed

A single brand may have multiple models, ranging from entry-level to high-end. For example, a well-known Japanese brand may offer entry-level models, while a Chinese brand may have high-end models that perform very well.

Often a customer thinks they are getting a high-end machine at an incredibly low price, but it is actually an entry-level model, so it is crucial to compare apples to apples!

• Labor warranty

Labor warranties can range from 1 to 12 years depending on the contractor. However, not all warranties are created equal. Some include hidden fees , such as travel or diagnostic fees, even under warranty.

Ask the right questions: "If my heat pump breaks in 7 years, how much will I have to pay?" It's better to know these details before purchasing to avoid unpleasant surprises.

• Subsidies: A key to reducing your costs

An often overlooked but essential aspect is the machine's eligibility for subsidies . Sometimes a customer is attracted to a very low-end machine at an attractive price, without realizing that he would have paid even less in the end with a more high-end machine, eligible for a much higher subsidy.

For example, at AirGreen, we offer a low-cost machine with a one-year labor warranty that qualifies for a subsidy of just $300 . On the other hand, we also offer a high-end Japanese machine with a 10-year labor warranty that qualifies for a subsidy of over $2,600 . Although it costs $2,000 more to purchase, the subsidy and superior quality more than make up for it.

That's why we take the time to talk with our customers , explain the reasons behind these price differences, and provide them with all the tools they need to make an informed decision.

At AirGreen , we simplify the process by
offering you:

• A fair price match policy
• Professional installation carried out by certified technicians
• Full transparency on costs, guarantees, and subsidies

Expertise that helps you choose the right machine, adapted to your needs

In summary, the price of a wall-mounted heat pump is not limited to the amount displayed. It depends on many factors, including the quality of the machine, the labor warranty and eligible subsidies. At AirGreen, we are committed to providing you with a simple, transparent and personalized experience. Do not hesitate to contact us to discuss your project and get a free quote!

When it comes to choosing a wall-mounted heat pump , the question of manufacturing quality is often at the heart of concerns. However, it is not enough to rely on the name of a brand or the appearance of a device. The durability and performance of a heat pump depend on a complex combination of factors: the climate where it is installed, the quality of the components, the experience of the manufacturer, and above all, the expertise of the contractor who installs it.

At AirGreen , we have learned, over the years and thousands of installations, that a heat pump is not simply a product, but a promise: that of meeting the unique needs of each customer, while resisting the challenges of the Quebec climate. It is this approach that has allowed us to evolve, to understand the strengths and weaknesses of the different machines, and above all, to develop a philosophy centered on transparency and customer satisfaction.

Manufacturing quality plays a key role in the durability of heat pumps, but it is often put to the test by Quebec's extreme conditions.

• Climate unsuitability: Many devices designed for other markets (Europe or Asia) cannot withstand the freezing temperatures of our winters. Poorly adapted mechanical and electronic parts break down quickly.
• Local experience: Well-established brands like Fujitsu, Sharp, Gree and Midea have adapted their products over the years. They offer proven solutions, adapted to our climate.

Our journey began modestly, with the importation of generic heat pumps directly from
China in 2012. We learned quickly that a brand name inspires trust and ensures better follow-through for the customer. Here are the key lessons we learned:

1. Manufacturing is never local. Even Japanese brands produce their machines in other Asian countries (Thailand, Taiwan, South Korea), but rarely in China.

2. Each brand has its strengths and weaknesses. A 12,000 BTU model may be excellent, while the 18,000 BTU model in the same range may be disappointing. Field experience is essential to tell the difference.

3. Japanese machines break less often, but… Their price is not always justified. They must be evaluated according to the real needs of the customer.

4. Bad runs happen. Even the best brands can produce a bad batch. It’s just a fact of life in manufacturing.

5. Installation is paramount. Some distributors sell their products to all contractors without performing any qualification checks or quality control. This leads to a higher frequency of breakdowns, not because of the machine itself, but because of poorly executed installations.

6. Chinese giants dominate the market.

-Gree manufactures brands like Tosot, Ameristar, and Trane (mini-split), etc.

-Midea is behind Carrier, Lennox, Moovair, Arcoaire, Comfortmaker, and Tempstar, etc.

7. Distributor service makes all the difference. A machine can break, but a responsive distributor can turn a bad experience into a satisfied one. Some distributors stand out by offering complete replacement systems so customers don’t have to wait, and they do it without complications. For example, some of our partners immediately replace defective machines or provide emergency parts to protect their reputation and ensure customer satisfaction. This type of service goes well beyond the standard warranty and shows the importance of choosing a reliable and committed distributor.

8. Warranty isn’t everything, but service is. It’s not just the promise of a warranty that matters, but whether, if something goes wrong, you’ll have someone to answer and help you. At AirGreen, that’s exactly what we promise. If your machine breaks, we’ll be there. We promise to respond quickly, find a solution, and support you throughout the process. Whether it’s a part that needs replacing or an urgent repair, we’ll never leave you without support. With AirGreen, you can be sure that your comfort and peace of mind will remain our priority, even years after installation.

9. The quality of after-sales service does not only depend on the machine, the brand, the distributor or the installer, but on an amalgam of all these elements, and even on the relationship between the different actors. At AirGreen, we have already had mixed experiences with some distributors, but we have learned that investing in these relationships can be a game changer. By increasing our purchasing volumes and building strong and lasting relationships, we have seen a clear improvement: parts now arrive much faster, and small favors are done on both sides. These trusted relationships not only allow us to solve problems efficiently, but also ensure a better experience for our customers. This underlines the importance of a harmonious collaboration between the distributor, the contractor and the brand to offer after-sales service that exceeds expectations.

We know that not all heat pumps are perfect, and that no brand is immune to the unexpected. But what we do guarantee is constant support for our customers. No matter the brand or model, we work with reliable distributors and offer after-sales service that meets your expectations.

At AirGreen, your satisfaction is our priority , and we do everything we can to ensure that your heat pump provides you with the comfort and peace of mind you deserve.

Contact us to discover our personalized solutions!

At AirGreen , we understand that choosing the power of a wall-mounted heat pump is not a simple equation based on the surface area of ​​your home. Each installation is unique, which is why we take a personalized approach, taking into account a multitude of factors to offer you adapted, efficient and cost-effective solutions.

Comfort: a question of balance

To ensure optimal comfort, it’s not enough to simply cool your home to the desired temperature. It’s equally crucial to maintain a relative humidity level between 40% and 50% . A machine that’s too powerful will quickly cool your space without adequately dehumidifying the air, which can create an unpleasant feeling of damp coldness .

Let's take the example of a spacious 1,200 square foot condo:

• Option 1 : A single 18,000 BTU unit. This could cool the space quickly, but may create short cycles that are detrimental to dehumidification.
• Option 2 : Two 9,000 BTU units. This configuration offers better temperature and humidity control, but may represent a higher initial cost.

The goal is to find the perfect balance between cooling capacity and dehumidification efficiency , while respecting your budget.

At AirGreen , we analyze each project holistically . The factors we evaluate include:

• The area of ​​your house or condo.
• The height of the ceilings , which can influence the volume of air to be cooled.
• Exposure to sunlight , which plays a key role in heat gain.
• The thermal insulation of your home, which affects temperature retention.
• The layout of the rooms , as an open space differs greatly from a multi-story house with walls and corridors.

Concrete examples of custom installation

Imagine a large condo with several possibilities:

• A 24,000 BTU unit : Effective at covering the entire space, but could cause insufficient dehumidification cycles.
• A dual zone unit (12,000 BTU + 12,000 BTU) : Offers a more even distribution of cold, ideal for separate rooms.
• Three separate units of 9,000 BTU each : The best solution for absolute comfort, but potentially more expensive.
• Two 12,000 BTU units in zones
  strategic : A balanced alternative between comfort and cost.

The subtleties of subsidies and guarantees

Another crucial aspect is the available subsidy and associated guarantees :

• A single zone unit may be eligible for a grant of up to $2,500 .
• A dual zone unit could fetch nearly $3,000 .
• Two separate units could offer a cumulative grant of over $5,000 !

So, while a dual zone machine may initially cost more, it could become more cost-effective by factoring in these subsidies. At AirGreen, we help you understand these nuances to maximize your investment.

At AirGreen , we don’t just offer a standard solution or a single machine. We know that the best deal is constantly changing based on many factors. Sometimes, distributors change their prices or adjust warranties mid-season. At other times, Hydro-Québec revises the amounts of subsidies available.

This is why our offering is constantly evolving to adapt to these fluctuations and ensure that our customers get the best value for money at all times.

A customer-centric approach

To be completely honest, we don't have a preference for a specific machine .
Our role is clear:

• Find the best deal for you.
• Offer a wide range of products
  tailored to your needs.
• Explain in detail what you are buying and why it is of interest.

A well-informed customer, who understands exactly what he is getting and why a given price is justified , will always be more satisfied.

Let's take a concrete example:

• Option 1 : You decide to buy a slightly more powerful machine. This might result in a slight short cycling (short operating cycles), but you save a significant amount of money thanks to a grant or promotion.
• Option 2 : You opt for a technically ideal solution, such as several 9,000 BTU units perfectly located throughout your home. But if you feel like you paid too much without understanding why, you may be unhappy despite the quality of the installation.

At AirGreen, we firmly believe that transparency and honesty in explanations are just as important as the product itself. We strive to provide you with all the information you need to make an informed choice, without pressure, respecting your priorities.

A service based on trust

Our mission is simple:

• Help you understand the options available, with their strengths and weaknesses .
• Explain to you how fluctuations in prices, guarantees and subsidies can influence your decision.
• To support you so that you are fully satisfied, not only with your system, but also with the purchasing and installation process .

At AirGreen, we believe that an informed customer is a happy customer. Whether you choose a budget-friendly solution or opt for a high-end system that fits perfectly, our goal is to help you make the best choice for you and your home .