A Risky Winter Turned Into a Success Thanks to a Fast and Expert Response
In the hospitality industry, every day matters — and so does every degree of comfort. When a well-known hotel located on the South Shore of Montréal suddenly experienced a central heating system failure, the situation quickly became critical. In the middle of the winter tourist season, welcoming guests into cold rooms would have meant significant financial losses, cancelled bookings, negative reviews, and lasting damage to the hotel’s reputation. At AirGreen, we responded to the call with efficiency, expertise, and a strong sense of urgency. Here is the full story of this emergency HVAC repair that helped save an entire tourist season.
The Context: A Hotel in Trouble During the Peak of Winter
This 4-star hotel located in Brossard, on the South Shore, welcomes an average of 200 guests per day during the winter season. On an especially cold night, the central heating system — a Goodman 120,000 BTU unit installed several years ago — broke down, leaving several wings of the hotel without any heat. The on-site maintenance team couldn’t resolve the issue, and the urgency was palpable.
The Call to AirGreen: An HVAC Team You Can Count On
At 7:00 a.m., the hotel’s director contacted AirGreen, after finding us online while searching for urgent commercial heating repair in Montréal and the South Shore. Our team immediately prioritized the service call. Two experienced HVAC technicians were dispatched to the site by 8:30 a.m., equipped with everything needed to diagnose the problem as quickly as possible.
Fast, Accurate Diagnosis: Locating the Failure and Avoiding Disaster
Our team quickly found that the burner on the Goodman unit was experiencing a critical malfunction due to soot buildup and a faulty ignition electrode. Even more concerning: the blower motor was showing signs of overheating, and the temperature sensor had failed. In under an hour, a complete HVAC system diagnosis was performed with precision.
An Express Repair in 5 Key Steps
We implemented a fast, structured action plan, working closely with the hotel’s management:
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Replacement of the ignition electrode and a full cleaning of the gas burner.
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Replacement of the temperature sensor to ensure proper system regulation.
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Lubrication and recalibration of the blower motor, avoiding an expensive replacement.
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Secure system restart testing, following all CSA safety standards for commercial HVAC equipment.
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Post-repair follow-up with a verification of all smart wall thermostats in each wing.
All of this was completed in under 4 hours, allowing heat to return to all guest rooms before noon.
Immediate Results and the Impact on the Business
Thanks to our intervention, not a single booking was cancelled. Guests were never informed of the breakdown, as room temperatures were restored in time. The hotel’s director praised us for our professionalism, responsiveness, and transparency. In a follow-up meeting, he even shared that this repair helped them avoid more than $25,000 in losses over just a few days.
Why AirGreen Is a Trusted Partner for Hotels and Businesses
At AirGreen, we fully understand the critical stakes facing commercial and hospitality clients. A central heating breakdown in winter is not a simple inconvenience — it’s a major operational risk. That’s why we offer 24/7 HVAC repair services across Montréal, Laval, Longueuil, the North Shore, and the South Shore, with teams specialized in rapid response.
Our Strengths for Commercial Clients:
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Rapid response within 2 to 4 hours depending on location.
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Certified, experienced technicians, used to complex environments (hotels, restaurants, office buildings).
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Access to a complete inventory of parts for common brands: Goodman, Trane, Lennox, Bosch, etc.
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Custom preventive maintenance plans including seasonal checkups.
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Options for remote HVAC system monitoring for off-site diagnostics.
Practical Advice for Hoteliers: Prevention Is Always Better Than Cure
This experience highlights a critical truth: preventive HVAC maintenance is essential for hotels and all high-traffic buildings. Here are our concrete recommendations:
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Schedule a full HVAC maintenance check every fall, before the cold season begins.
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Have temperature sensors, burners, ducts, and blower motors inspected regularly.
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Install smart, interconnected thermostats to manage temperature control room by room.
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Set up an emergency HVAC response plan with your service provider (like AirGreen) to ensure swift action.
Client Testimonial: A Partnership Now Cemented
“AirGreen didn’t just fix our system in record time, their attitude, professionalism, and efficiency made us want to sign an annual maintenance contract. They saved our season — plain and simple.”
— General Manager, **** Hotel in Brossard
Conclusion: The Value of a Reliable HVAC Partner
This emergency case perfectly illustrates the expertise we bring to businesses, hotels, and public buildings throughout Montréal, Laval, Longueuil, the North Shore, and the South Shore. At AirGreen, we don’t just fix systems — we ensure the continuity of our clients’ operations. It’s this dedication, this local presence, and our rapid response capabilities that make us a trusted leader in commercial HVAC services.