How to send your request to Hydro-Québec: by mail or email? This is the only accepted method
At AirGreen, we regularly receive questions from our residential customers in Montreal, Laval, Longueuil, the North Shore and the South Shore, regarding the steps to obtain the LogisVert grant offered by Hydro-Québec . One question that often comes up is: "Can I send my application by mail or by email?"
The answer is simple, but crucial: no, you cannot submit your application by mail or email . All applications to participate in the LogisVert – Efficient Housing program must be made online , via a participation profile created on the official portal www.logisvert.ca . In this article, we explain why this rule is in place, how the portal works, and the essential steps to maximize your chances of obtaining financial assistance.
Why are applications by mail or email not accepted?
Hydro-Québec has implemented a secure digital portal to centralize and standardize the processing of grant applications. The objective is to:
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Reduce errors related to sending physical documents or incomplete attachments.
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Speed up the processing of files (average times of 10 to 12 weeks).
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Guarantee the traceability of each step, from filing to verification and payment of financial aid.
Therefore, any request sent by email or post will be automatically rejected , regardless of its quality or content.
Creating your participation profile: an essential step
To access the LogisVert grant for which you may be eligible (up to $2,172 for certain wall-mounted heat pumps installed by AirGreen, for example in Montreal or Laval), here are the exact steps to follow:
Step 1 – Go to www.logisvert.ca
On the home page, click on "Create a profile" . This profile allows you to:
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Add your personal information securely.
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Link your residential address.
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Manage all your eligible energy improvement projects.
Step 2 – Submitting the application
Once the profile is activated, you can complete an online application for eligible measures such as:
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Efficient heat pump (wall-mounted or central) ;
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Highly efficient heat pump + caulking ;
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Heat pump dryer ;
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Induction cooker ;
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Roof insulation + caulking ;
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Efficient pool pump + solar water heater .
⚠️ Important reminder: a photo, detailed invoices and proof of ownership are required to complete your application.
What happens after submitting the online application?
Once your request has been submitted on the portal:
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Hydro-Québec will acknowledge receipt and analyze your file within 20 business days .
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If your file is complete, processing then lasts between 10 and 12 weeks .
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An email will be sent to you if any documents are missing or if your application is incomplete.
You can follow the progress of your file at any time from your LogisVert profile .
What if you have multiple measurements to report?
In cases where several eligible works are carried out within a 9-month period (e.g.: a Bosch central heat pump installed in Longueuil combined with caulking , or an induction cooktop and a heat pump dryer installed in Brossard), you can group all the measures in a single request .
This entitles you to a 5% bonus on the total amount of assistance. This multi-measure financial bonus is automatically calculated by Hydro-Québec.
Support from experts to maximize your grants
At AirGreen, we do more than just install efficient heat pumps . We support our customers every step of the way through the LogisVert process , from selecting the right unit (brands like Fujitsu , Gree , Goodman , Bosch , Comfortmaker ) to providing the necessary documentation.
Our team ensures that:
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Your invoices are compliant (including RBQ numbers , details of installed products, BTU numbers , AHRI number , etc.).
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Your photos meet the required standards.
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Your file is submitted on time , i.e. within 9 months of installation.
Some common mistakes to avoid
Here are the mistakes we frequently observe among owners of houses or condos in Laval or on the South Shore:
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Submitting a request by email or mail: automatic refusal .
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Do not include a photo of the serial number of a heat pump's outdoor unit .
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Use a non- RBQ certified company for caulking or installation.
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Wait more than 9 months to file the application.
These errors may result in the loss of your eligibility or even total refusal of the grant.
Why choose AirGreen for your energy-efficient projects?
AirGreen is a recognized player in HVAC in Montreal, Laval, Longueuil , on the North Shore and the South Shore , specializing in the installation of heat pumps eligible for the LogisVert subsidy.
Our strengths:
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Certified technicians and impeccable installations .
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In -depth knowledge of the most efficient models (including Sharp ZU1 , Fujitsu KZAH , Bosch BOVA units, etc.).
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Transparent and available customer service , from submission to grant.
In summary
No, you cannot submit your application by mail or email to receive the LogisVert grant . Only the official portal www.logisvert.ca allows you to create your profile, submit your application, track its processing and receive your payment .
We strongly recommend that you entrust your project to HVAC experts like AirGreen , so that every step — from choosing the right device to receiving financial assistance — is optimized, secure and compliant .
Need help?
Are you considering installing a LogisVert-eligible wall-mounted or central heat pump ? Contact us today. At AirGreen, we'll guide you from the quote stage to grant approval.