Heat pumps: your 70 questions, answered and verified.

It comes down to your ductwork. With no ducts (condo, plex, house heated with baseboards), a wall-mounted unit is the simple answer: one unit per room or zone, installed in a day or less. If the house already has ducts in good shape, a central heat pump spreads heat and cooling evenly through every room.

Hydro-Québec gives a starting point: about 12,000 BTU/h per 750 sq. ft. A condo usually needs 12,000 to 24,000 BTU/h. Insulation, windows, sun exposure and ceiling height all move that number, which is exactly what our estimator checks on site, for free. The calculator in the Your project section gives you a starting figure.

According to Hydro-Québec, a bungalow usually needs 24,000 to 48,000 BTU/h (2 to 4 tons) and a two-storey house can need up to 65,000 BTU/h. One ton equals 12,000 BTU/h. The right choice also depends on insulation and on the size of your existing ducts, which we check during the estimate.

Five things make the difference: heating capacity at -8 °C and -15 °C (it also sets your LogisVert amount), efficiency (SEER2 and HSPF2), noise in decibels, the manufacturer's warranty, and parts and service support in Québec. Add installation cost and customer reviews. Every product page on our site shows these figures, and the Compare tool puts them side by side.

We carry a wide selection, and we especially like Sharp, FUJITSU AIRSTAGE, HAXXAIR and Gree: reliable, strong in deep cold and well supported in Québec. The right model then depends on your room, your budget and how you use it.

We recommend a model based on the size of your home, your budget and the efficiency you're after. In general, we really like working with FUJITSU AIRSTAGE, HAXXAIR and Gree, and we also install other brands, including Hitachi and TCL, shown in our catalogue.

Single-zone systems (one indoor unit) and multi-zone systems (several indoor heads on one outdoor unit, each with its own temperature), from several manufacturers. For special cases we also install cassettes, consoles and ducted units. The full range is on our website; contact us for current offers.

It heats and cools with the same unit, and it moves heat instead of making it: according to Hydro-Québec, it uses up to three times less energy than a baseboard heater for the same heat. Compared with a central system, it needs no ducts but serves one room or zone at a time.

Yes, compared with electric resistance heating (baseboards, an electric furnace on its own), because it transfers heat instead of generating it. Hydro-Québec estimates a heat pump cuts heating-related electricity by 25 to 30% compared with baseboards alone. It also cools the whole house in summer.

An air conditioner only cools. A heat pump reverses its cycle and heats too, which lowers your winter bill. Another difference that matters: an air conditioner on its own does not qualify for LogisVert, while an ENERGY STAR heat pump of 12,000 BTU/h or more does.

It's an ENERGY STAR heat pump certified to stay efficient in deep cold: at -15 °C it must keep at least 70% of its capacity at 8 °C, with a COP of at least 1.75. For LogisVert the difference is clear: $120 per 1,000 BTU/h of capacity at -8 °C instead of $50.

No. The 2025 rule limiting R-410A in new equipment is American (EPA). In Canada, R-410A equipment can still be sold and installed. The market is still moving to R-32 and R-454B, whose global warming potential is 68% and 78% lower than R-410A.

Since 2023 the ratings are SEER2 (cooling) and HSPF2 (heating), stricter than the old SEER and HSPF. Our featured wall units range from 19 to 31.5 SEER2 and 8.5 to 13.7 HSPF2. The higher the number, the less the unit uses.

On our 3-ton central units, from 15.2 to 19.5 SEER2 and 7.8 to 10.5 HSPF2 depending on the model. To be ENERGY STAR, a central unit needs at least 15.2 SEER2 and 7.8 HSPF2; the cold-climate version needs at least 8.1 HSPF2.

Often, yes: offices, shops, clinics. An on-site assessment sets the right solution based on occupancy, opening hours and the heat given off by equipment. For larger spaces, we also offer commercial solutions.

Yes, for many building types, as long as the system and ducts are sized for how the space is really used. Beyond residential work, we carry out commercial projects across Greater Montréal.

Yes. Our best references are our Google reviews, where customers comment on the quality of our service: 4.9 out of 5 from 530 reviews as of September 22, 2026. You can also browse more than 5,900 published projects across Greater Montréal.

The math fits on one line: heating capacity at -8 °C ÷ 1,000 × $120 for an ENERGY STAR cold-climate heat pump ($50 if it's ENERGY STAR only). Example: the 18,000 BTU/h Sharp ZHU1 delivers 22,600 BTU/h at -8 °C, so $2,712. The grant never exceeds 100% of the purchase and installation cost before taxes.

The owner, for a new heat pump bought in Québec, ENERGY STAR certified, with an outdoor unit of at least 12,000 BTU/h, installed by a company holding the required RBQ licences. AirGreen holds licences 15.8, 15.10 and 16 (RBQ 5645-9605-01).

Online at logisvert.ca, no later than 9 months after the unit is put in place. Hydro-Québec quotes 10 to 12 weeks of processing. Keep your detailed invoice and the unit's AHRI number, shown on every product page of our site.

It's a Hydro-Québec slogan, not a guaranteed amount: your grant depends on the unit's capacity at -8 °C. Among our featured 12,000 BTU/h wall units, it ranges from $1,008 to $2,268; our 3-ton central units get $3,240 to $4,320, and a 5-ton TCL APEX XS reaches $6,480.

No. The Chauffez vert conversion component ended on March 31, 2026, and the Canada Oil to Heat Pump Affordability grant closed registrations on July 31, 2026. The federal Greener Homes programs are also closed. LogisVert remains the main program for a heat pump.

Never assume it. The LogisVert guide bars another application for the same equipment with Hydro-Québec or a government body after approval. Before counting on a combination, confirm it with LogisVert at 1 833 396-1888.

Yes. The main program is Hydro-Québec's LogisVert: for an ENERGY STAR cold-climate wall unit, $120 per 1,000 BTU/h of capacity at -8 °C, for example $2,268 for a 12,000 BTU/h Sharp ZHU1. Our Grants page covers every program, open and closed.

Yes, LogisVert also covers central heat pumps, with the same formula. On our 3-ton cold-climate central units the grant ranges from $3,240 to $4,320, and up to $6,480 for a 5-ton TCL APEX XS. Every program is on our Grants page.

It depends on the borough or city: some require a permit, others mainly regulate where the outdoor unit goes (front yard, distance from property lines). A municipal permit has nothing to do with warranties or with LogisVert, which requires a licensed contractor instead. AirGreen holds the Régie du bâtiment du Québec licences for air conditioning, ventilation and heating: 15.8 Ventilation, 15.10 Refrigeration and 16 Electricity (RBQ 5645-9605-01).

Same logic as a wall unit: requirements vary from one municipality to the next, mainly for where the outdoor unit goes. Our team tells you the rules for your area, and AirGreen holds RBQ licences 15.8 Ventilation, 15.10 Refrigeration and 16 Electricity (RBQ 5645-9605-01).

Consultation and on-site estimate, free. Choosing the unit. A detailed quote within 24 hours, then acceptance and a one-third deposit, which sets the date and locks in the unit's price. Installation, then full system testing. We then help you with your LogisVert application.

An initial consultation, system design, sending and accepting the quote, delivery of equipment and materials, installation, testing, and a final walkthrough with you. The interactive calendar in the Your project section shows the dates, all the way to the LogisVert application.

Anywhere from a few hours to a full day, depending on the complexity and requirements of the project. The wait before installation depends mostly on unit availability and the weather: the date is set when you pay the deposit.

Usually one day, two at most, depending on the complexity of the installation and the specifics of your home.

Room size, sun exposure and airflow guide the choice. The indoor unit goes where air can move freely; the outdoor unit must stay clear of snow, ice and leaves, and respect your municipality's setbacks. An on-site assessment is recommended.

Call us at 514 316-2973 or fill out the contact form. The in-home estimate is free and nothing is signed during the visit; you then receive a detailed quote within 24 hours.

Yes, it's common. You often need to coordinate with the condo board or building management, since the outdoor unit affects the façade, balcony or roof, and follow the declaration of co-ownership for condensate drainage. Get approval before signing; each product's spec sheets support your request.

The refrigerant is recovered by a qualified technician, as regulations require, and the materials are sent for recycling. The terms for removing the old unit are set out in your quote.

We follow regulations and best practices: refrigerant recovery by a qualified technician, then responsible recycling of materials. The removal terms are set out in your quote.

As a guide, $3,000 to $7,000, depending on capacity, model and installation complexity. Your exact price comes in a detailed quote within 24 hours, after the free estimate. Then subtract your LogisVert grant, and spread the rest with Financeit if you like.

The price depends on the size of your home, the model you choose, the ductwork and labour; it starts at $5,500. Ask for a personalized quote: the in-home estimate is free.

Hydro-Québec estimates a heat pump cuts heating-related electricity by 25 to 30% compared with baseboards alone. The real gap depends on climate, insulation, your settings and electricity prices. The calculator in the By the numbers section applies it to your bill.

Same benchmark: 25 to 30% less heating electricity than baseboards alone, according to Hydro-Québec, and up to three times less energy for the same heat. If you're replacing an older central system, the gain depends mostly on how efficient it is today.

Yes, with our Canadian partner Financeit: automatic monthly payments, no penalty for paying off early, flexible terms, and rates as low as 0% depending on current offers.

Under Rate D in effect April 1, 2026: 7.065¢/kWh for the first 40 kWh per day, 11.142¢/kWh beyond that, plus a 46.154¢ daily access charge. Because a heat pump delivers more heat than the electricity it uses, every kWh heats more than with a baseboard.

Yes, with the right model. According to Hydro-Québec, high-efficiency heat pumps perform very well down to -25 °C and even -30 °C. In our catalogue, the heating limit listed by manufacturers ranges from -25 °C to -35 °C depending on the model. Output drops as the cold deepens: keep your baseboards as backup for extreme nights.

Four habits, according to Hydro-Québec: keep it in Heat mode (not Auto) at around 21 °C, set your baseboards 2 to 3 °C lower as backup, clean the filters every month and keep the outdoor unit clear of snow and ice. Good insulation and a yearly inspection do the rest.

Set a steady temperature rather than turning it down and back up often, have it serviced every year, keep the filters clean and the outdoor unit clear. Good insulation reduces the load in deep cold.

Proper sizing, insulation, climate, location and maintenance. A clogged filter, for example, makes heating 10 to 30% less efficient, according to Hydro-Québec.

The system's size, installation quality, the condition and tightness of the ducts, the home's insulation and maintenance. A poorly maintained unit can use up to 25% more electricity, according to Hydro-Québec.

It is: on low speed, our featured wall units run at 20 to 38 dB indoors, about the level of a whisper (around 30 dB). Useful benchmark: 10 dB more is heard as roughly twice as loud. Outdoors, expect 49 to 59 dB depending on the model.

The outdoor central units in our catalogue range from 54 to 64 dB depending on the model. Placement matters as much as the number: away from bedroom windows, on a stable base, well clear.

Hydro-Québec suggests about 21 °C on the heat pump in winter, with baseboards 2 to 3 °C lower so they only act as backup, and 23 °C for cooling in summer. Use Heat mode in winter and Cool mode in summer rather than Auto.

Yes. In cooling mode, air passing over the cold coil loses its moisture, which drains away; that's true for wall units and central systems alike. Most wall units also have a Dry mode for humid days that aren't hot.

It filters and circulates air while holding temperature and humidity, as long as you clean the filters every month. Sharp wall units add a Plasmacluster ionizer which, according to Sharp, purifies the air by reducing bacteria, mould and allergens. Bringing in fresh air is the job of an air exchanger.

All the air in the house goes through the unit's filter, which traps dust and pollen, and humidity drops in cooling mode. A clean filter and yearly service keep that benefit.

Yes, most recent models can be controlled through an app over Wi-Fi, built in or optional depending on the brand. That's the case for the Sharp, FUJITSU AIRSTAGE and Gree units we offer; every product page says whether Wi-Fi is included.

Often, yes: smart thermostat, remote control and energy management, with possible integration with other connected devices. Compatibility depends on the model and thermostat you choose.

An outdoor unit (compressor, fan, coil), an indoor wall unit, insulated copper refrigerant lines, a condensate drain and the electrical connection. The diagram in the How it works section shows them in place.

An outdoor unit, an indoor unit (air handler or a coil on the furnace), the ducts that carry the air, and a thermostat. See them on the interactive diagram in the How it works section.

It moves heat instead of making it. In winter it draws heat from the outdoor air, even when it's cold, and brings it inside; in summer it pulls heat out of the house and releases it outside. The How it works diagram shows both cycles.

Less energy for the same heat, and electricity that is over 99% renewable in Québec, according to Hydro-Québec: replacing fuel-based heating sharply cuts greenhouse gas emissions. R-32 and R-454B refrigerants also have a global warming potential 68% and 78% lower than R-410A.

Lower energy use, fewer greenhouse gas emissions, especially when it replaces fuel, and better-filtered air throughout the house. In Québec, over 99% of electricity comes from renewable sources, according to Hydro-Québec.

Units include electronic protection against overcurrent, overheating and abnormal pressure, plus automatic defrost. At installation, a disconnect switch lets you cut power near the outdoor unit; the electrical hookup is done under our RBQ 16 Electricity licence.

Safety switches, overload protection and, on several recent R-32 or R-454B models, a refrigerant leak detector. The outdoor disconnect and electrical hookup are installed under our RBQ 16 Electricity licence.

Have it inspected by a professional once a year, as Hydro-Québec recommends, and clean the filters yourself every month. A poorly maintained unit can use up to 25% more electricity.

Remove the indoor filters, wash them in lukewarm water or vacuum them, let them dry completely, then put them back. Do it every month in season, more often with pets or a lot of dust: a clogged filter makes heating 10 to 30% less efficient. A central system's disposable filter is replaced as the manufacturer recommends.

Three layers. The manufacturer's warranty, 5 to 12 years depending on the model (for example 10 years on parts and compressor, or 12 years on some models), shown on each product page: we register it for you, free. The 6-year legal warranty of good working order for new units delivered from October 5, 2026. And AirGreen's labour warranty, whose terms are set out in your contract.

A new legal warranty in Québec, in force October 5, 2026. For a new heat pump or air conditioner delivered from that date, good working order is guaranteed for 6 years: parts, labour and reasonable transport costs. Misuse and normal maintenance are not covered. You can claim it from the merchant or the manufacturer.

We do. If we installed your unit, call or write to us, with photos or video if you can: we diagnose, order the part, fill out the manufacturer's forms and return the faulty part. You don't have to deal with the distributor.

Yes, especially during cold snaps and heat waves: several teams, and priority for heating breakdowns in mid-winter, particularly for customers we installed. We're not open 24/7: Monday to Thursday 8 a.m. to 6 p.m., Friday 8 a.m. to 4 p.m., at 514 316-2973 or through the service call request.

10 to 15 years on average, sometimes longer with regular maintenance. A yearly inspection and clean filters extend the compressor's life.

10 to 15 years on average, and longer with regular maintenance and proper care. When it's time to repair or replace, we weigh the age, the failed part, efficiency and available grants with you.