Misunderstanding or oversight? Here's what happens if your LogisVert grant application is incomplete
Deadlines, refusals, solutions: what you need to know to avoid the pitfalls of an incomplete application
At AirGreen, we receive calls every week from clients in Montreal , Laval , Longueuil , the North Shore , and the South Shore wondering why their LogisVert grant application is taking a long time to be processed, or worse, has been rejected. Very often, the problem stems from an incomplete application . This situation, unfortunately common, can lead to significant delays , or even a loss of grant . In this article, we explain exactly what happens , how to avoid mistakes , and how we at AirGreen can assist you in this sometimes tricky administrative process.
Why might your LogisVert application be deemed incomplete?
Hydro-Québec 's LogisVert – Efficient Homes program offers very attractive grants for installing a wall-mounted or central heat pump , replacing an old heating unit, or improving your home's insulation. However, for your application to be accepted, it must be fully compliant , both in terms of documents and eligibility criteria.
Here are the most common mistakes we see from our customers:
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Missing or incomplete invoice (lack of RBQ license number, lack of precise description of work, lack of AHRI number)
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Photos not provided or not compliant (model name invisible on the nameplate of the outdoor unit, device not yet installed)
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No proof of ownership (no copy of tax bill or notarial deed)
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Owner's name not consistent between invoices, request and LogisVert account
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Application submitted late (more than 9 months after the end of the installation)
What does Hydro-Québec do if your application is incomplete?
Once your application has been submitted via the logisvert.ca portal, Hydro-Québec has approximately 20 business days to verify the conformity of the documents submitted. If any of the elements are missing or incorrect:
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You receive a notification by email or telephone indicating that your application is incomplete or ineligible .
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You then have the opportunity to correct or complete your file , but processing is paused while waiting for your documents.
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The total processing time is then extended and may exceed 12 weeks .
In some cases, if the documents are not provided or if the 9-month deadline is exceeded, the application is refused and the grant is permanently lost .
Concrete case experienced by an AirGreen customer in Saint-Lambert
In February 2025, one of our customers in Saint-Lambert , on the South Shore , contacted us in a panic: his LogisVert grant of $1,704 for a Gree Extreme 18,000 BTU wall-mounted heat pump seemed to be blocked. After checking, we discovered that the previous installer (not AirGreen) had omitted to indicate the RBQ number on the invoice. In addition, the photo of the outdoor unit's nameplate was blurry.
We immediately reviewed the file, re-visited to photograph the equipment, and produced a new invoice with all the required information. Thanks to our rapid response, the application was corrected and validated on time. The client received their full grant eight weeks later.
What you risk if you don't react quickly
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Significant delays : Each round trip for a missing document can add several weeks to processing.
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Loss of subsidy : after 9 months of installation, you are no longer eligible for any financial assistance.
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Waste of time : a rejected application means starting all over again, including the administrative procedures.
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Frustration : Having to explain your situation multiple times to different people can be exhausting.
How to avoid your application being incomplete?
At AirGreen, we have implemented a rigorous process to assist our clients in submitting their LogisVert application. Here are the key elements we systematically check:
✔️ Before installation
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Checking your address eligibility
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Selection of an eligible device registered on the official Hydro-Québec list
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Signing of the contract with our RBQ, GST/QST contact details and all mandatory information
✔️ After installation
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Production of a detailed invoice with all requirements (dates, models, AHRI numbers, etc.)
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Clear photos of installed units (outdoor unit nameplate)
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Transmission of a deposit guide to the customer to help them complete their LogisVert profile online
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Telephone support if needed
Our practical recommendations to maximize your chances of success
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Call on a contractor certified by RBQ and registered in the Quebec business register
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Keep all your digital documents (invoices, photos, proof of ownership)
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Submit your request promptly , ideally within 30 days of installation
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Double-check that all sections of the form are complete
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Use a computer to complete the logisvert.ca portal (avoid mobile phones)
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Keep a PDF copy of your application once submitted
Why choose AirGreen for your LogisVert-eligible projects?
As HVAC specialists in Montreal, Laval, Longueuil, on the North Shore and the South Shore , we have already guided hundreds of families through the LogisVert process, from the installation of wall-mounted heat pumps like the Fujitsu KZAH R-32 , to complete Goodman R-32 or Bosch BIVA IDS Premium R-454B central systems. Our team ensures that every detail is compliant , thus avoiding any unpleasant surprises .
In summary: an incomplete application is avoidable.
Submitting a complete and compliant application is the key to receiving your LogisVert grant as quickly as possible. At AirGreen, we understand that these steps can seem complex. That's why we're committed to supporting you from A to Z , ensuring that every element of your application is flawless .
Unsure about your eligibility? Need help finalizing your application? Contact us now. Together, let's make your HVAC project a success... and guaranteed energy savings!