Installation of a Fujitsu AIRSTAGE Aquila XLTH dual-zone heat pump in Roxton
In Roxton, AirGreen installs a Fujitsu Aquila XLTH dual-zone heat pump with a discreet wall-mounted unit, independent zoning, precise sizing, and installation adapted for heating in cold climates.
Take a tour of the installation
Each number is a point we check on site. Switch between summer and winter to watch air and heat move.
In summer, the outdoor unit rejects the house's heat outside.
Generic illustration of this type of installation, not a survey of this job site. Tap a number.
Mounted level on a wall plate, high enough for the air to reach the whole room, with enough space around it to slide the filters out easily.
The refrigerant lines, the communication cable and the drain go through the wall in a single opening, sealed against water, cold air and insects.
Two insulated copper pipes connect the two units. Outside, a line cover can protect them from sun, knocks and weather.
A shut-off switch near the outdoor unit isolates it safely for service. It must stay accessible at all times.
The compressor and the fan. In heating mode it captures heat from the outdoor air, even in winter, and moves it inside.
On the ground or on the wall, it keeps the unit above accumulated snow. The unit stays clear and defrost water can drain away.
The fan needs to blow freely. Storage, a fence or a wall too close, and efficiency drops while noise goes up.
A clean, understated wall-mounted installation designed for two comfort zones and adapted to the room’s actual layout
At Roxton, we installed a Fujitsu AIRSTAGE Aquila XLTH dual-zone heat pump to create two independent heating and cooling zones from a single outdoor unit. The photo of this installation shows one of the indoor units installed in the upper part of a wall, near a corner of the room, with clear clearance in front of the air outlet.
The installation looks very simple once completed: a discreet white unit, neatly aligned on a pale wall. However, this result relies on several important technical decisions. The height, proximity to the side wall, airflow, refrigerant line routing, drainage, and compatibility with the second zone were all considered before final fastening.
In this room, the presence of a side wall on the left slightly limited the positioning options. We therefore installed the unit close enough to the corner to make efficient use of the available space while maintaining the clearance needed for air intake and for opening the front panel during HVAC maintenance.
The result is intentionally understated: no ductwork is visible in the photo, the unit’s body follows the ceiling line, and the white finish blends naturally into the existing decor.
Why a dual-zone heat pump was a suitable solution
A dual-zone heat pump is especially useful when a property has two areas that do not respond in the same way to temperature changes.
A single wall-mounted unit may sometimes be sufficient for a large open area, but it becomes less effective when the home includes:
- two separate bedrooms;
- an upper floor and a ground floor;
- a main living area and an office;
- an extension or a remote room;
- two spaces separated by doors or hallways.
With a dual-zone system, each space has its own indoor unit. The homeowner can therefore set a temperature suited to how each room is used instead of trying to force a single unit to distribute air throughout the house.
Fujitsu documentation for the H series indicates that Aquila multi-zone systems can be combined with several indoor unit formats, including wall-mounted models, Slim Duct units, compact cassettes, and certain Mid Static Duct units. Outdoor units in the range are available in different capacities depending on the number of zones to be served.
For a two-zone system, Fujitsu offers, among other options, 18,000 BTU/h outdoor units capable of powering up to two indoor units, depending on the selected combination.
A wall-mounted position that promotes air distribution
The photo of this installation in Roxton shows the indoor unit installed fairly high on the wall. This choice is important.
In cooling mode, cool air naturally descends. A unit installed in the upper part of the room can therefore project the air horizontally before it gradually spreads throughout the occupied area.
In heating mode, the louver direction becomes even more important. Warm air naturally rises, so it must be projected farther downward to prevent it from accumulating near the ceiling.
During commissioning, we check in particular:
- complete louver opening;
- airflow reach;
- the absence of obstacles in front of the unit;
- clearance from the side wall;
- noise level;
- the way the temperature responds in the room.
The unit visible in the photo has a large area of unobstructed wall in front of it. This configuration is advantageous because the air is not immediately blocked by a cabinet, beam, door, or tall piece of furniture.
The importance of clearance from the side wall
The unit is installed near the left corner of the room. In this type of situation, we must pay particular attention to the side clearance.
An installation that is too close to a wall can complicate:
- opening the housing;
- access to the filters;
- removal of the unit;
- inspection of the connections;
- air circulation around the cabinet.
A technically correct location must therefore remain accessible for several years after installation.
This consideration is often overlooked. Some units are installed in such a tight space that even simple cleaning or a repair later requires removing trim or damaging the wall finish.
At AirGreen, we always assess the installation from the perspective of the future technician who will need to perform HVAC maintenance or service the unit.
Condensate drainage, an invisible but essential detail
In cooling mode, a wall-mounted unit removes some of the moisture present in the indoor air. The water produced is collected in a condensate pan and then drained away through a drain.
The owner generally does not see this system once the installation is complete, but its operation is essential.
The drain must:
- maintain a sufficient slope;
- not be pinched behind the unit;
- avoid back-pitches;
- be securely connected;
- remain accessible when an inspection is required.
A drainage error can cause a water leak several weeks or months after installation.
The consequences can be significant:
- damaged paint;
- wet drywall;
- stains on the wall;
- odors;
- buildup in the drain pan;
- deposits building up in the drain.
That is why we check the drainage before considering the installation complete.
A Fujitsu selection that must comply with the permitted combinations
The two-zone system cannot be made up of just any two indoor units.
The Fujitsu table shown on page 2 of the documentation lists several permitted combinations for two-zone outdoor units. Among the nominal combinations shown are:
- 7,000 + 7,000 BTU/h;
- 7,000 + 9,000 BTU/h;
- 7,000 + 12,000 BTU/h;
- 7,000 + 15,000 BTU/h;
- 9,000 + 9,000 BTU/h;
- 9,000 + 12,000 BTU/h;
- 9,000 + 15,000 BTU/h;
- 12,000 + 12,000 BTU/h.
These values demonstrate an important characteristic of multizone systems: the sum of the nominal indoor capacities can sometimes be greater than the nominal outdoor capacity.
However, this does not mean that the system produces more than the outdoor compressor can deliver.
Fujitsu explicitly states in its table that exceeding 100% connected capacity does not increase the system’s output capacity.
Why you should not simply add the BTUs
Let’s consider a simple situation.
If two 12,000 BTU/h indoor units are connected to an 18,000 BTU/h compressor in an approved combination, the total nominal indoor capacity is 24,000 BTU/h.
That does not turn the outdoor unit into a 24,000 BTU/h heat pump.
When both zones operate at high capacity at the same time, they must share the available outdoor capacity.
This approach can be very effective when the peak demands of the two rooms do not occur simultaneously. For example:
- a bedroom may be used primarily at night;
- a living area may be heavily used during the day;
- a south-facing room may require more cooling;
- another zone may be partially shaded from the sun.
Proper selection therefore requires more than a simple calculation based on floor area.
Fujitsu also specifies that its combination tables are not capacity selection tools on their own and recommends using its Design Simulator to select equipment for H-series AIRSTAGE systems.
Size each zone according to the actual building
For a dual-zone installation in Roxton, we must assess the two spaces separately.
The required capacity depends in particular on:
- floor area;
- air volume;
- insulation;
- exterior walls;
- window dimensions;
- solar orientation;
- floor;
- air infiltration;
- desired indoor temperature;
- occupancy level.
A larger unit is not necessarily better.
In cooling mode, an oversized unit may cool the room too quickly. The compressor then reduces its output or stops before removing enough humidity.
An undersized unit may instead run continuously and lack sufficient capacity on very hot or very cold days.
Fujitsu Aquila and cold-climate heating
For a property in Roxton, winter performance is an important criterion.
Fujitsu’s Aquila series documentation states that CTEB models designed for cold climates can operate in heating mode down to -26 °C.
This feature is particularly relevant in Quebec’s climate, where a heat pump is no longer considered merely a summer air-conditioning appliance.
It can become an important component of the heating system for a large part of the winter.
However, the minimum operating temperature should not be confused with the capacity available at that temperature.
The colder the outdoor air, the more demanding heat extraction becomes. It is therefore necessary to examine heating capacity under real-world conditions and plan for auxiliary heating when the building requires it.
An inverter compressor to adjust output
Fujitsu documentation also indicates that H-series multi-zone systems use an inverter-driven compressor.
This technology makes it possible to gradually adjust the compressor speed.
In a dual-zone installation, this modulation capability is particularly useful.
Imagine that the first indoor unit has already reached its setpoint temperature while the second still needs a little heating. The system can adjust its output instead of being forced to operate at full capacity.
This modulation helps to:
- stabilize the temperature;
- reduce stops and restarts;
- adapt capacity to requirements;
- improve comfort;
- limit certain noise variations.
Two independent temperatures, but a shared operating mode
Each indoor unit can be controlled independently.
This means that the two rooms can have different setpoint temperatures. For example, one bedroom can be set to 19 °C while another room remains at 21 °C.
However, there is one important limitation.
Fujitsu documentation specifies that multizone systems provide heating and cooling, but not simultaneously.
In other words:
- both zones can heat;
- both zones can cool;
- one zone can operate while the other is off;
- one zone cannot heat while the other is cooling.
This rule is particularly relevant in spring and fall, when some rooms may overheat in the sun while others remain cool.
We explain this feature to the homeowner during commissioning to avoid control conflicts.
A multizone installation can accommodate different types of indoor units
Another appealing advantage of the Fujitsu H series is the ability to use different indoor unit formats according to the building’s needs.
The documentation includes, among other things:
- the wall-mounted units;
- the Slim Duct units;
- the compact cassettes;
- the Mid Static Duct units.
This means that a home is not necessarily limited to two identical wall-mounted units.
Depending on the approved combination and the building’s layout, one zone may be served by a wall-mounted unit while another uses a concealed unit.
This flexibility is useful when some areas have less wall space available or when the homeowner wants a more discreet installation in a particular room.
Evacuation: a decisive step in ensuring reliability
Once the indoor units have been installed and the lines connected, the refrigeration circuit must be properly prepared before startup.
Evacuation removes the air and moisture present in the lines.
A thorough commissioning process includes, among other things:
- checking the connections;
- a leak test;
- evacuation;
- confirming vacuum stability;
- opening the valves;
- checking the electrical connections;
- testing each of the two zones;
- heating and cooling verification;
- drain inspection.
Moisture remaining in the circuit can affect the compressor’s operation and service life.
This step is therefore not a mere formality. It is an integral part of a professional HVAC installation.
Mistakes to avoid with a wall-mounted indoor unit installed high up
Installing the unit too close to the ceiling
The upper air intake must remain clear, and the front panel must be able to open.
Placing the unit against the side wall
The technician must have access for inspections and repairs.
Blocking the louver with furniture
A tall piece of furniture placed directly in front of the unit can interfere with air distribution.
Installing a curtain too close to the air outlet
The fabric can disrupt the airflow and create an uncomfortable continuous movement.
Neglecting the drain
An incorrect slope can cause a water leak.
Choosing capacity based solely on square footage
Insulation, windows, and solar exposure can significantly change the actual load.
Regular maintenance of a dual-zone heat pump
A dual-zone configuration has two indoor units. This also means two sets of filters to maintain.
The filters should be cleaned regularly to preserve airflow.
Dust buildup can cause:
- reduced performance;
- increased noise;
- increased energy consumption;
- poor air distribution;
- gradual fouling of the heat exchanger.
The unit visible in the photo is installed high up, but its location remains accessible with a small stepladder. It is important to keep this area clear to facilitate maintenance.
The outdoor unit must also be inspected and cleared of leaves, snow, and debris.
A Fujitsu dual-zone installation adapted to the actual needs of a Roxton property
This Roxton installation illustrates our approach to heat pump installations: starting with the building’s actual configuration rather than applying the same solution everywhere.
In this room, we prioritized:
- a high and discreet installation;
- sufficient clearance despite the proximity of the side wall;
- air distribution toward the open space;
- reasonable access to the filters;
- a clean visual integration;
- a dual-zone configuration that complies with the capabilities of the Fujitsu series.
The Fujitsu Aquila XLTH system makes it possible to create two comfort zones from a single outdoor unit, while benefiting from inverter compressor technology and a product line designed to meet the demands of cold climates.
At AirGreen, we carry out this type of HVAC installation in Roxton as well as in Montréal, Laval, Longueuil, the North Shore and the South Shore, adapting the sizing, positioning, and connections to each building.
A high-performance multi-zone heat pump always starts with a good selection, but its long-term performance depends just as much on the quality of the installation.
The big day, step by step
The main steps of this kind of job at AirGreen. Every house has its quirks: the estimate brings them out.
We look at the room, the outside wall, the line route and where the outdoor unit will go. That is where the capacity gets chosen.
Model, capacity and price, in writing. We also check whether the model qualifies for assistance programs.
Floors and furniture protected, wall plate position marked level, wall opening located.
A single opening, with the slope the drain needs to flow outside.
Set on a stand raised above the snow, with the clearances the manufacturer requires.
Connected, insulated and protected. The opening is then sealed against water, cold air and insects.
A dedicated circuit and an accessible disconnect near the outdoor unit.
Leak test, vacuum, then start-up and a check of heating and cooling.
Remote, modes, filters: we show you the essentials before we leave.
- The on-site estimateWe look at the room, the outside wall, the line route and where the outdoor unit will go. That is where the capacity gets chosen.
- The quoteModel, capacity and price, in writing. We also check whether the model qualifies for assistance programs.
- Getting readyFloors and furniture protected, wall plate position marked level, wall opening located.
- The wall openingA single opening, with the slope the drain needs to flow outside.
- The outdoor unitSet on a stand raised above the snow, with the clearances the manufacturer requires.
- Lines, cable and drainConnected, insulated and protected. The opening is then sealed against water, cold air and insects.
- The electrical workA dedicated circuit and an accessible disconnect near the outdoor unit.
- Tests and start-upLeak test, vacuum, then start-up and a check of heating and cooling.
- The walkthroughRemote, modes, filters: we show you the essentials before we leave.
What would it look like at your place?
Two quick checks with real numbers: what heat costs, and what your current heaters add up to in BTU/h.
Conversion: 1 W = 3.412 BTU/h. An indication, not a load calculation: baseboards and furnaces are often stronger than the real need, and they can stay as backup. AirGreen confirms the capacity on site.
Four mistakes we do not make
Flip each card to see what we do instead.
Your own project, step by step
What to do, season by season
Three habits per season for this unit. They take a few minutes and prevent many calls.
- Clean the indoor unit's filters.
- Clear leaves and debris left on the outdoor unit by winter.
- Test cooling before the first hot days.
- Clean the filters more often when the unit runs a lot.
- Keep plants away from the outdoor unit.
- Check that no water drips from the indoor unit.
- Rake the leaves around the outdoor unit.
- Test heating before the first cold days.
- Book periodic maintenance before winter.
- Keep snow away from the stand and the front of the unit.
- Let the unit defrost: it is normal.
- Never hit the ice on the fins; call us if the unit stays iced up.
Is your home ready?
Check what applies at your place. A "no" is not a refusal: it is what we sort out during the estimate.
Four statements: true or false?
It all comes down to details you have just seen.
1. In heating mode, the outdoor unit can produce water.
During defrost cycles. That water must drain away without forming ice.
2. You pick the capacity with a simple square-footage rule.
Windows, insulation, orientation and how the room is used all count. Capacity is chosen on site.
3. A multi-zone connects several indoor heads to a single condenser.
One head per room, all on the same condenser. Each room keeps its own temperature.
4. The disconnect can sit behind the patio furniture.
It must stay accessible: it is what shuts the unit off for service.
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What people ask us about this kind of work
Does a wall-mounted heat pump heat in winter?
Wall-mounted or multi-zone: how do I choose?
Where does the outdoor unit go?
Are there grants?
Do I need a permit?
How cold can it heat?
How much can I save?
How is the LogisVert assistance calculated?
Is it noisy?
The outdoor unit is covered in ice: is that normal?
Does AirGreen hold the required licences?
Is the estimate free?
No question matches. Write to us: we answer.
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Text and photo: a real AirGreen Climatisation & Chauffage job. The diagrams are generic illustrations of the type of installation, not a survey of this job site. Sources of the added figures: airgreen.ca product pages (NEEP / AHRI performance), Hydro-Québec (Heat pumps page, LogisVert, read on 13 October 2026), Régie de l’énergie (rate D as of 1 April 2026).