Project

Installation of a GREE Freematch R32 2-head wall-mounted heat pump in Sainte-Marie-Madeleine

Distribute 51 kg across an extension roof structure, do not obstruct the shingle drainage, prevent snow from sliding off the main roof, and decouple the unit from the wall: the five constraints of installing on a pitched roof, with a GREE Freematch R32 in Sainte-Marie-Madeleine.

By AirGreen Climatisation & Chauffage Admin8 min read
Installation of a GREE Freematch R32 2-head wall-mounted heat pump in Sainte-Marie-Madeleine
Installation of a GREE Freematch R32 2-head wall-mounted heat pump in Sainte-Marie-Madeleine
Generic diagram: wall-mounted heat pump, indoor and outdoor units

In summer, the outdoor unit rejects the house's heat outside.

Generic illustration of this type of installation, not a survey of this job site. Tap a number.

  1. Mounted level on a wall plate, high enough for the air to reach the whole room, with enough space around it to slide the filters out easily.

  2. The refrigerant lines, the communication cable and the drain go through the wall in a single opening, sealed against water, cold air and insects.

  3. Two insulated copper pipes connect the two units. Outside, a line cover can protect them from sun, knocks and weather.

  4. A shut-off switch near the outdoor unit isolates it safely for service. It must stay accessible at all times.

  5. The compressor and the fan. In heating mode it captures heat from the outdoor air, even in winter, and moves it inside.

  6. On the ground or on the wall, it keeps the unit above accumulated snow. The unit stays clear and defrost water can drain away.

  7. The fan needs to blow freely. Storage, a fence or a wall too close, and efficiency drops while noise goes up.

Installing an outdoor unit on a shingle roof: the five constraints imposed by shingles

A shingle-covered sloped roof is not a floor. It has neither the flatness of an elastomeric membrane, nor the load-bearing capacity of a patio slab, nor the tolerance of a gravel surface. It drains in one direction, expands, and the slightest obstacle placed across its drainage path eventually makes itself known through a ceiling leak.

At Sainte-Marie-Madeleine, the only viable location for the outdoor unit of the Freematch R32 system was precisely there: on the low-slope roof of an addition, against the second-storey wall, beneath the roof overhang. Here is how we addressed each of the constraints imposed by this configuration.

Why this roof and not the yard

The owner had initially considered a ground-level installation against the rear wall. Three factors ruled it out:

  • The wooden deck occupied the entire width of the rear façade, and dismantling a section would have cost more than the roof support.
  • Ground-level snow accumulation in this open agricultural area of Montérégie regularly reaches one metre by the end of winter. A ground-mounted unit would have required a support more than 60 cm high and would have remained exposed to wind-formed snowdrifts.
  • The piping length to the two areas to be conditioned would have doubled if routed through the basement.

The addition's roof was only a few metres from the two indoor units, partially sheltered by the roof overhang and out of reach of snowdrifts.

Equipment: GREE Freematch R32 GWHD(24)ND6MO

Feature Value
Connectable indoor units 2 to 3 (2 installed)
Rated cooling capacity 24,000 BTU/h — modulation from 7,500 to 31,400 BTU/h
Rated heating capacity 24,000 BTU/h — modulation from 7,500 to 31,400 BTU/h
SEER2 / HSPF2 21 / 10
EER2 / COP 12 / 3,9
Heating guaranteed down to -30 °C
Refrigerant R32 (A2L), 1,700 g factory charge
Sound pressure 58 dB(A)
Net weight 51 kg
Dimensions 964 × 660 × 402 mm
Electrical 208/230 V — MCA 19.5 A — maximum protection 25 A
Piping precharge 30 m — maximum 60 m
Certifications ENERGY STAR, AHRI, cold-climate certification
Warranty 10 years + 2 years compressor and parts

The choice of 24,000 BTU is explained by the open-plan ground-floor area, which alone warranted a 15,000 BTU indoor unit, and by the owner's desire to retain some capacity for extended heat waves. The inverter compressor modulates from 7,500 to 31,400 BTU/h, avoiding chronic oversizing during the shoulder seasons despite this nominal capacity.

Constraint 1: distribute 51 kg across an addition's framing

An attached addition or garage is framed to support snow, not necessarily a concentrated point load. Fifty-one kilograms applied at four support points of a few square centimeters each creates considerable localized pressure on 1/2-inch plywood.

Our setup:

  1. A treated wood board installed perpendicular to the rafters, distributing the load across at least three of them rather than a single span of plywood.
  2. A strip of self-adhesive membrane under the board, protecting the shingles from friction and moisture retention.
  3. An aluminum support bolted to the board, leveling the unit despite the slope.
  4. Anti-vibration pads between the support and the unit.

The non-negotiable preliminary check: determine the direction and spacing of the rafters from inside before choosing the location. A support installed parallel to the rafters, between two of them, concentrates the entire load on the roof panel.

Constraint 2: never block water flow

A board laid across the slope forms a dam. Water accumulates uphill, seeps under the shingles by capillary action, and the problem appears two or three years later as a stain on the ceiling.

The board was therefore positioned as high up the slope as possible, against the wall, in the area where the volume of runoff is minimal, and raised to leave a clear passage for water descending from the wall and the roof overhang.

The appliance itself is approximately 35 cm above the shingles: air circulates beneath the unit, snow does not accumulate against the coil, and defrost water falls freely and then drains with the rest of the roof runoff.

Constraint 3: snow and ice falling from the main roof

This is the most underestimated risk for this type of installation, and the one that destroys the most appliances in Quebec.

A slab of hardened snow sliding off a sloped roof and falling three metres onto an aluminum coil destroys it instantly. Replacement is not covered by the warranty—it is damage, not a failure.

At Sainte-Marie-Madeleine, the appliance is placed directly beneath the roof overhang, in the overhang’s shadow zone, protecting it from falling vertically. We also checked:

  • the axis of the downspout—no water discharge above or in front of the appliance, which would produce a column of ice in winter;
  • the absence of a valley directing water toward this section of roof;
  • the prevailing wind direction, to anticipate snowdrift accumulation against the wall.

When the overhang does not provide sufficient protection, we install a protective canopy above the unit. Here, the building’s geometry made this addition unnecessary.

Constraint 4: noise transmission through the structure

The appliance is installed against a wall behind which there is an occupied room, and a window is located less than two metres away. The unit’s 58 dB(A) at maximum output is not a problem in itself—it is the structure-borne transmission that is.

Two principles applied:

  • The bracket does not touch the wall. It rests entirely on the timber, with no attachment to the siding or the wall framing. A wall-mounted bracket turns the entire structure into a sounding box.
  • The refrigerant lines are installed with some slack, never stretched tight between the appliance and the wall penetration.

Constraint 5: the wall penetration and electrical connection

The white enclosure visible on the wall is the disconnect switch, which must be within sight of the appliance and powered by a dedicated circuit protected at 25 A, in accordance with the model’s 19.5 A MCA.

The wall penetration for the refrigerant lines and control cable follows three rules:

  1. Drill downward toward the outside so that water can never migrate inward.
  2. Drip loop—the lines descend below the opening before rising again, so water running along the sleeve falls to the ground instead of entering.
  3. Two-level sealing: closed-cell expanding foam inside the opening, and a vinyl-compatible elastomeric sealant on the outside.

On a vinyl covering, the material must also be allowed to expand freely. Sealant applied across the full width of a vinyl plank prevents this, and the plank buckles during the first summer.

Commissioning

  1. Pressurization with dry nitrogen and hold test.
  2. Evacuation to 500 microns with an isolation test using a vacuum gauge.
  3. Piping length measured and then compared with the 30 m precharged—no additional R32 required in this case.
  4. Superheat, subcooling, and amperage checks.
  5. Supply-air temperature readings on both indoor units.
  6. Warranty registration and delivery of the technical data sheet to the owner.

Job duration: one day, two technicians.

What we apply everywhere

We carry out this type of installation on sloped roofs in Montreal, Laval, Longueuil, the North Shore, the South Shore, and throughout Montérégie. The rules do not change from one job site to another:

  • Survey the roof framing before choosing the location, never afterward.
  • Position it with water in mind—water that runs off, falls from the upper roof, or comes out of the downspout.
  • Mechanically decouple the unit from the occupied structure.
  • Document the commissioning so that the 10+2-year warranty remains defensible ten years later.

For the installation of a wall-mounted heat pump, a wall-mounted air conditioner, or for HVAC maintenance, our team assesses the building on-site before recommending a model and location.

The steps

How it goes, from the first call to the end

The main steps of this kind of job at AirGreen. Every house has its quirks: the estimate brings them out.

Step 1 of 9The on-site estimate

We look at the room, the outside wall, the line route and where the outdoor unit will go. That is where the capacity gets chosen.

  1. The on-site estimateWe look at the room, the outside wall, the line route and where the outdoor unit will go. That is where the capacity gets chosen.
  2. The quoteModel, capacity and price, in writing. We also check whether the model qualifies for assistance programs.
  3. Getting readyFloors and furniture protected, wall plate position marked level, wall opening located.
  4. The wall openingA single opening, with the slope the drain needs to flow outside.
  5. The outdoor unitSet on a stand raised above the snow, with the clearances the manufacturer requires.
  6. Lines, cable and drainConnected, insulated and protected. The opening is then sealed against water, cold air and insects.
  7. The electrical workA dedicated circuit and an accessible disconnect near the outdoor unit.
  8. Tests and start-upLeak test, vacuum, then start-up and a check of heating and cooling.
  9. The walkthroughRemote, modes, filters: we show you the essentials before we leave.
Your numbers

And at your place?

Two quick checks with real numbers: what heat costs, and what your current heaters add up to in BTU/h.

Size checkYour baseboards, in BTU/h
–BTU/h of installed electric heat

    Conversion: 1 W = 3.412 BTU/h. An indication, not a load calculation: baseboards and furnaces are often stronger than the real need, and they can stay as backup. AirGreen confirms the capacity on site.

    Through the seasons

    What to do, season by season

    Three habits per season for this unit. They take a few minutes and prevent many calls.

    • Clean the indoor unit's filters.
    • Clear leaves and debris left on the outdoor unit by winter.
    • Test cooling before the first hot days.
    And at your place?

    Which type of equipment for your project?

    Pick what looks like your need.

    Mistakes avoided

    Four mistakes we do not make

    Flip each card to see what we do instead.

    Frequently asked questions

    What people ask us about this kind of work

    12 questions
    Does a wall-mounted heat pump heat in winter?
    Yes, it heats and cools. Its capacity drops in very cold weather; the operating range depends on the model and is listed on its spec sheet.
    Wall-mounted or multi-zone: how do I choose?
    One wall head and one condenser outside: the direct solution for a room or an open area. For two to five rooms, a multi-zone puts one head in each room on a single condenser.
    Where does the outdoor unit go?
    Where it stays above the snow, clear and accessible, away from walkways. We decide it with you during the estimate.
    Are there grants?
    Depending on the model and your situation, assistance programs may apply, including Hydro-Québec's LogisVert. AirGreen checks the model number before quoting an amount. See the grants.
    Do I need a permit?
    Rules vary from city to city: location, distances, noise. See permits and by-laws, and we check for your address.
    How cold can it heat?
    It depends on the model. According to Hydro-Québec, newer models work down to a temperature between −15 °C and −25 °C, and some cold-climate models are certified lower. The minimum temperature is on each unit's spec sheet.
    How much can I save?
    Hydro-Québec says a heat pump can be up to three times more efficient than baseboards for heating in the colder months. The result depends on the house, the climate and how it is used.
    How is the LogisVert assistance calculated?
    For ENERGY STAR cold-climate certified heat pumps, Hydro-Québec lists assistance of $120 per 1,000 BTU/h of heating capacity at −8 °C. AirGreen checks the exact model before quoting an amount; only Hydro-Québec confirms the assistance granted. See the grants.
    Is it noisy?
    The sound level depends on the model and is listed in decibels on each unit's spec sheet. Location matters too: when possible, we avoid putting the outdoor unit under a bedroom window.
    The outdoor unit is covered in ice: is that normal?
    Some frost is: the unit runs defrost cycles. Never hit the ice. If the unit stays iced up or stops heating, call us.
    Does AirGreen hold the required licences?
    Yes. AirGreen holds RBQ licence 5645-9605-01, subclasses 15.8 Ventilation, 15.10 Refrigeration and 16 Electricity.
    Is the estimate free?
    Yes. The on-site estimate is free and the quote follows within 24 hours. Book my free estimate.
    Going further

    Useful pages for what comes next

    Could this job help a neighbour?

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    Text and photo: a real AirGreen Climatisation & Chauffage job. The diagrams are generic illustrations of the type of installation, not a survey of this job site. Sources of the added figures: airgreen.ca product pages (NEEP / AHRI performance), Hydro-Québec (Heat pumps page, LogisVert, read on 13 October 2026), Régie de l’énergie (rate D as of 1 April 2026).

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