GREE CLIVIA R32 Ducted Heat Pump | 12000 BTU

What We Can and Cannot Confirm About This Unit

The 12,000 BTU GREE Clivia R32 is a ducted, high-static-pressure system distributed by Dettson. It is designed to be concealed in a ceiling and supply two or three grilles through a network of ducts.

The exact configuration sold in Quebec - this indoor unit paired with the outdoor unit GWH12AUCXD-D6DNA2D - currently has no AHRI certificate or ENERGY STAR listing. We therefore will not publish SEER2, HSPF2, or heating capacity at -8 or -15 °C on this page. These values exist for other pairings in the same family, but applying them here would mean advertising performance that no one has measured for this combination.

What This Means for You in Practical Terms

No LogisVert Financial Assistance

Hydro-Québec's program relies on the ENERGY STAR list. A unit absent from this list is not eligible, regardless of its actual quality. For a project of this size, the missing assistance represents approximately $1,200 - exactly what a homeowner receives when choosing the certified 12,000 BTU GREE Crossover R32.

What We Recommend

In the vast majority of cases, the right decision is to choose the certified version: the 12,000 BTU Crossover R32 ($1,200 in assistance) or the 12,000 BTU Extrême R32 ($1,236 in assistance). Both share the same indoor-unit format and are installed exactly the same way. We sell this Clivia when availability from Dettson, a replacement part already in inventory, or compatibility with an existing unit in the same building justifies it.

We would rather direct you toward a unit that earns you a rebate than sell you the one in front of us.

Manufacturer-Published Data

Here is what GREE publishes for this unit, without third-party certification behind it.

• Indoor unit: 32.67 x 29.69 x 11.81 inches
• Outdoor unit: 31.58 x 13.78 x 21.84 inches
• Maximum airflow: 353 CFM
• Dehumidification: 2.96 pints per hour
• Indoor sound level: 26 to 39 dB(A)
• Piping: 1/4 - 3/8 inch
• Power supply: 220 V
• Refrigerant: R-32

The outdoor unit's sound level and electrical data (minimum circuit ampacity, maximum overcurrent protection) are not published by any source for this outdoor-unit number. We do not reuse values from a nearby model: a breaker rating cannot be inferred. Our electrician confirms the rating on the nameplate of the delivered unit.

Ducted or Wall-Mounted: How We Decide

At the same capacity, a wall-mounted heat pump costs less to install and often shows better performance on paper. The ducted system wins on three specific points, and at least one of them needs to matter to you.

Distribution

A wall-mounted unit conditions the room where it is installed. A ducted system serves two or three rooms through a network of ducts, solving the classic imbalance between a comfortable living room and a closed-off bedroom that remains cold.

Appearance

No unit on the wall, no visible stream of air, just a grille in the ceiling. In a condominium, a formal living room, or a heritage home, this is often the main reason for choosing it.

Quiet in the Room

The fan is in the ceiling, not on the bedroom wall. Even with the same sound level on the specification sheet, the experience in the room is not comparable.

If none of these three points applies to your situation, we will tell you honestly that a wall-mounted unit will do the job for less.

Sizing Remains the Real Issue

Regardless of certification, 12,000 BTU is generally suitable for a well-insulated 400- to 550-square-foot area, or for two or three rooms served by the same network. Large south-facing windows, a cathedral ceiling, or a poorly insulated basement can push the load toward the next capacity level.

The airflow of 353 CFM requires a generous duct network: few sharp bends, properly sized main sections, an accessible filter, and sufficient return air. This is the key design constraint to keep in mind for this capacity.

Dehumidification

2.96 pints of water per hour places this unit on the same level as other 12,000 BTU units in the family. In central Montreal neighbourhoods, where July humidity regularly exceeds 70%, this is the figure that determines perceived comfort more than the displayed temperature. A properly sized unit runs for long periods at low speed and continuously dries the air.

Maintenance in Two Steps

A ducted system requires little, but it requires regular attention.

The filter should be cleaned every four to eight weeks during the operating season. This is the only routine maintenance, and it is also the leading cause of airflow loss we see in service calls. We plan an access hatch for every installation and show you how to do it during commissioning.

The drain pan and condensate drain should be checked once a year, before the cooling season. We systematically install a safety switch that shuts the unit off before any overflow: it is an inexpensive component that prevents having to replace a drywall ceiling.

Everything else - refrigerant pressure, electrical connections, and outdoor-coil cleaning - falls under the annual maintenance we perform.

Our Position

We install HVAC systems in Montreal, Laval, Longueuil, on the North Shore and the South Shore. We verify eligibility for financial assistance programs using Hydro-Québec's official tool for every project, as of the scheduled installation date. If this model's status changes and it becomes certified, this page will change as well.

Let's Discuss Your Project Before Choosing the Model

Tell us the area to be conditioned, the number of rooms, and the available ceiling space. We will calculate the load, compare certified and non-certified options including financial assistance, and recommend the one that costs you the least overall.