Facts checked on September 25, 2026Guide · 9-minute read
Important information · 2026 guide
Choosing a heat pump installer: quotes, licences and scams to avoid
Since November 2024, a seller is no longer allowed to solicit you at home to sell you a heat pump. Even so, in April 2026 the OPC, the RBQ and Hydro-Québec issued a joint warning. This guide gives you the tools to choose for yourself: test your situation, read a quote line by line, check a licence and work out your deadlines.
Nov. 2024door-to-door heat pump sales banned
≈ 500violations counted by the OPC in 16 months
1 yearto have a banned contract cancelled
6 yearsof legal warranty from Oct. 5, 2026
01 · Who made the first move?
It all comes down to the first contact: who called whom?
The same heat pump can be sold legally or illegally. The difference: who made the first move.
How did it all start?
Pick a situation: you’ll see what the law says and what to do, in 3 steps.
02 · The law in one table
Three situations, three very different rules.
What changes depending on how the sale started.
Situation
You call or go to a storeOrdinary contract
Itinerant merchant, other productWith an OPC permit
Heat pump sold at homeSince November 7, 2024
Sale allowed?
Yes
Yes, with a permit
No, banned
Time to cancel
No general cooling-off period: read before you sign
10 days, no fees or penalty
1 year to have the contract cancelled
Work and installation
As agreed in writing
Not allowed during the 10 days
Banned contract
Payment
As agreed in writing
Not payable during the 10 days (except goods delivered)
Refund when the contract is cancelled
Financing offered by the seller
Possible; a loan can be cancelled free of charge within 2 days
Banned (except financial institutions)
Banned
You call or go to a storeOrdinary contract
Sale allowed?Yes
Time to cancelNo general cooling-off period: read before you sign
Work and installationAs agreed in writing
PaymentAs agreed in writing
Financing offered by the sellerPossible; a loan can be cancelled free of charge within 2 days
Itinerant merchant, other productWith an OPC permit
Sale allowed?Yes, with a permit
Time to cancel10 days, no fees or penalty
Work and installationNot allowed during the 10 days
PaymentNot payable during the 10 days (except goods delivered)
Financing offered by the sellerBanned (except financial institutions)
Heat pump sold at homeSince November 7, 2024
Sale allowed?No, banned
Time to cancel1 year to have the contract cancelled
Work and installationBanned contract
PaymentRefund when the contract is cancelled
Financing offered by the sellerBanned
Sources: Quebec Consumer Protection Act and its regulation (s. 7.1, 91.15), OPC. Plain-language summary: not legal advice.
The dates that changed everything
Nov. 7, 2024Door-to-door heat pump sales banned
Apr. 30, 2026OPC warning, with the RBQ and Hydro-Québec
Sept. 15, 2026LogisVert guide 1.10
Oct. 5, 20266-year legal warranty takes effect
Today · September 25, 2026
Nov. 7, 2024Door-to-door heat pump sales banned
Apr. 30, 2026OPC warning, with the RBQ and Hydro-Québec
Sept. 15, 2026LogisVert guide 1.10
Oct. 5, 20266-year legal warranty takes effect
Today · September 25, 2026
03 · Warning signs
Nine lines that should make you raise an eyebrow.
These are the red flags published by Quebec’s Office de la protection du consommateur (OPC). Tick the ones you’ve seen or heard.
Your result
No signs ticked
0 of 9 signs ticked
Tick what you’ve seen or heard. A single sign is enough to take a pause.
The OPC sums it up this way: it’s better to choose the company you do business with yourself than to be chosen by it.
04 · A quote, broken down
Twelve lines. Each one protects you from something.
Click a line: we tell you what it’s for, what happens if it’s missing, and where the rule comes from.
QUOTEAnnotated example
12 lines to look for
12 lines to look for
Line 01 · Company
Name, full address and phone number
A P.O. box or an email address isn’t enough: without an address, the company can’t be checked or found.
If it’s missingYou won’t be able to find the company if there’s a problem.
SourceOPC
At AirGreen: Two real addresses: Montréal and the Boucherville showroom.
05 · The LogisVert invoice
Ten items on the invoice, or the grant gets stuck.
The list comes from Hydro-Québec’s official guide (version 1.10, September 15, 2026). Show it to your installer before you sign.
#
Required item
Why
1
Invoice number and date
Identifies your file.
2
Installation date
Starts the 9-month deadline.
3
Your name
Must match your proof of ownership.
4
Installation address
The eligible home.
5
Company name
The one that did the installation.
6
GST and QST numbers
A registered business.
7
Company’s RBQ licence
Without it, the application can be refused.
8
Product and work description
What was installed.
9
AHRI or ENERGY STAR number
Used to calculate the grant.
10
Cost of the work
The grant never exceeds 100% of the pre-tax cost.
Photograph the nameplate+ 1 photo: a clear photo of the outdoor unit’s nameplate, showing the model number and serial number. Take it on installation day.
LogisVert at a glance
Who appliesYou, on logisvert.ca
Deadline9 months after installation
Processing10 to 12 weeks
Cold-climate grant$120 per 1,000 BTU/h at −8 °C
Support1 833 396-1888
06 · The right licence
An RBQ licence, yes. But does it have the right 3 subclasses?
Pick your project: we show you which subclasses to ask for, according to the RBQ’s guide. For LogisVert, Hydro-Québec requires the RBQ licences appropriate to the work.
Subclasses to ask for
15.8Ventilation (or 15.7, or 15.1 forced air)
15.10Refrigeration (or 15.9, small systems)
16Electrical: connecting the unit
According to the RBQ, a wall-mounted heat pump falls under both ventilation and refrigeration: one without the other isn’t enough (illustration 18 of the RBQ guide). The electrical connection requires 16.
AirGreen holds
15.8 Ventilation15.10 Refrigeration16 Electrical
RBQ licence holder registryChecked on September 25, 2026
Valid licence: the holder may submit quotes and carry out construction work.
NameAIRGREEN (9259-2864 Québec inc.)
Licence number5645-9605-01
Issued onMay 17, 2016
Authorized work (HVAC)
15.8Ventilation15.10Refrigeration16Electrical
Claims against the licence bondNo claims on file
CMEQListed electrical contractor, licence valid until May 17, 2027
Don’t take our word for it: check.Check the RBQ registry
07 · The real price of small payments
A gentle monthly payment can hide double the price.
As the OPC reminds us, small payments are often misleading. Always look at the total amount you’ll pay.
Installation price
Annual rate (examples)
Term
Calculated for a loan with equal monthly payments. Rates are examples only: your lender will give you yours.
What you’re told
$128.88
per month · $12,000 at 9.99% over 15 years
What you pay in total$23,198
Of which credit charges$11,198
Multiplied by1.93×
Installation priceCredit charges
An itinerant merchant is not allowed to offer you financing. If you borrow, you choose the lender.
Same price, same rate: what the term changes
5 years$254.91 / month
incl. $3,294 in charges
incl. $3,294 in charges
10 years$158.51 / month
incl. $7,022 in charges
incl. $7,022 in charges
15 years$128.88 / month
incl. $11,198 in charges
incl. $11,198 in charges
Installation priceCredit charges
Remember: compare totals, never monthly payments. And if you finance, you choose the lender. At AirGreen, financing is through Financeit or RBC, with early repayment and no penalty.
A real case reported: consumers said they paid more than $12,000 for their heat pump, with payments spread over 10 or 15 years (La Voix de la Vallée, January 2022).
08 · Cancellation period
Already signed? Work out your deadline in 5 seconds.
For a heat pump sold at home, the law gives you 1 year. For other itinerant contracts, 10 days.
Which contract?
How to cancel: in writing, ideally by registered mail, using the form attached to the contract or a simple letter. The merchant must refund you within 15 days.
You have
365 days
to send your written notice (until September 25, 2027 inclusive)
0 day elapsed of 365
Heat pump contract signed at home after November 7, 2024: banned contract, 1-year period.
September 25, 2026copy of contract received
October 5, 2026end of the 10-day period
September 25, 2027end of the 1-year period (banned contract)
General rule for itinerant contracts: no work, no installation and no payment due until October 5, 2026 inclusive.
09 · The journey in 8 steps
From the first call to the LogisVert cheque, in 8 steps.
Tell us where you are. At each step: what to do, the warning sign to look for and what we do on our side.
Where are you at?
Step 1 of 8
You choose the company
To do
Make your own list: companies you found through your own research, recommended by people you know, visited in a store.Warning sign
Someone found you first: at the door, on the phone, through a contest.At AirGreen
No door-to-door: you call us, or you visit our Boucherville showroom.10 · Your key dates
Enter the installation date: we calculate your deadlines.
9-month LogisVert deadline, cheque in 10 to 12 weeks, 6-year legal warranty: it all starts from this date.
InstallationOctober 9, 2026
Keep the invoice and the photo of the nameplate.
LogisVert application no later thanJuly 9, 2027
287 days left from today.
Expected cheque (if you apply the same day)December 18, 2026 to January 1, 2027
10 to 12 weeks after a complete application.
Legal warranty of good working orderUntil October 9, 2032
6 years of free repair (new purchase from October 5, 2026).
11 · True or false
Eight common beliefs, eight verified answers.
Answer, then read the explanation: each one is based on the law, the OPC or the LogisVert guide.
QUESTION 1
Hydro-Québec can send me an advisor for my LogisVert grant.
QUESTION 2
A seller with an itinerant merchant permit can sell me a heat pump at home.
QUESTION 3
I signed for a heat pump with a door-to-door seller in 2026: I have 1 year to have the contract cancelled.
QUESTION 4
A free in-home estimate is always a scam.
QUESTION 5
Without an RBQ licence number on the invoice, LogisVert can refuse my application.
QUESTION 6
The installer collects the LogisVert grant.
QUESTION 7
A heat pump bought new from October 5, 2026 has a 6-year legal warranty.
QUESTION 8
A small monthly payment is always a good deal.
Your score: 0 / 88 questions left to answer
12 · The traps
Six traps we see on quotes.
Each one takes a second to spot, once you know what to look for.
Model?
A price with no model
Without the brand, models and AHRI number, you can neither compare nor check the LogisVert grant.
Discount?
The grant already deducted
LogisVert is paid to you by Hydro-Québec, by mail, after review. Presented as a guaranteed discount, you’re the one carrying the risk.
Credit?
Financing offered at the door
An itinerant merchant cannot offer you credit or a long-term lease. You choose your lender.
Sent by?
“Hydro-Québec sent us”
Hydro-Québec does not recommend any contractor and does not authorize anyone to offer services on its behalf.
Tonight?
Sign right now
An offer that expires tonight is an OPC warning sign. A good quote gets reread with a clear head.
Address?
A P.O. box as an address
Ask for a street number, street, city and phone number. Without them, there’s no way to check and no easy recourse.
13 · Before you sign
The checklist for the day before you sign.
Ten points. If one is missing, it’s not the time to sign.
Ready to sign?
0 / 10
Tick as you go.
14 · Who comes to your home
Here’s who will ring your doorbell: because you called them.
Our teams on video, real installations, and how we work in 5 steps.
Our teams, in the fieldAirGreen video · 1 min 04 s
1
You call us
Or you visit our Boucherville showroom. No door-to-door.
2
Free on-site estimate
A technician looks at the house, the walls and the electrical panel.
3
Price in under 24 h
A written quote with the exact models and the AHRI number.
4
Detailed quote
Models, AHRI number and included work, in writing, so you can compare easily.
5
Installation and warranty
By our certified refrigeration technicians; the manufacturer’s warranty is registered for you.
15 · Frequently asked questions
Your questions, our sourced answers.
Filter by topic or search for a word: every answer is based on the law, the OPC, the RBQ or Hydro-Québec.
No. Since November 2024, itinerant selling to sell or lease a heating or air conditioning unit, and any related contract such as maintenance or a warranty, is banned in Quebec. An itinerant merchant also can’t offer financing or a long-term lease.
Check us out. It’s exactly what we advise you to do.
No door-to-door, no pressure, no “promised” grant. You call us, we come to measure, and you get a written price you can compare.
RBQ licence 5645-9605-01Valid since 2016 · 15.8, 15.10 and 16
No claimsagainst the licence bond, according to the registry
$5M insurancecivil liability, from start to finish
Written quoteexact models and AHRI number
CMEQ memberelectrical licence valid until May 2027
4.9 / 5529 Google reviews as of Sept. 25, 2026
Price in under 24 hafter the free on-site estimate
Showroom1370 rue Joliot-Curie, Boucherville
Hydro-Québec does not solicit anyone for LogisVert. It does not recommend any contractor and does not authorize any third party. A call “on behalf of Hydro-Québec”? Hang up and call LogisVert Support at 1 833 396-1888.
Further reading
To go further.
Our other guides and useful pages, checked and up to date.
GrantLogisVert: Hydro-Québec’s grant for your heat pumpFinancingFinance your heat pump, with no prepayment penaltyWarrantyOur warranty, in detailRegulationsMunicipal permits and regulations for a heat pumpInstallationOur installation service, wall-mounted or centralGuideWhat is a good SEER for a heat pump?CalculatorCalculate the right size of wall-mounted heat pumpGuideWhere to install a wall-mounted heat pumpOur brandsOur distributors: who supplies our 17 brands
Sources
Sources checked on September 25, 2026.
- Office de la protection du consommateur, “L’OPC lance un appel à la vigilance à l’égard de certains vendeurs itinérants” (press release), April 30, 2026.
- OPC, “Vendeur itinérant : quand faut-il se méfier?” and “Annulation d’un contrat conclu avec un commerçant itinérant” (updated April 11, 2025).
- Regulation respecting the application of the Consumer Protection Act, CQLR c. P-40.1, r. 3, s. 7.1 and 91.15 (up to date as of May 1, 2026).
- OPC, “Nouvelle garantie de bon fonctionnement en vigueur bientôt” (press release), September 15, 2026.
- Hydro-Québec, LogisVert program, participation guide for residential customers, version 1.10, September 15, 2026.
- Régie du bâtiment du Québec, licence holder registry, file 5645-9605-01, checked on September 25, 2026; skills profile, subclass 15.10.
- Régie du bâtiment du Québec, “Description des sous-catégories spécialisées concernant les appareils de chauffage, de ventilation et de réfrigération”, September 2017 (illustrations 3, 4 and 18; subclasses 15.1, 15.7, 15.8, 15.9, 15.10).
- Corporation des maîtres électriciens du Québec, “Trouver un entrepreneur” directory, checked on September 25, 2026.
- La Voix de la Vallée, “L’arnaque des thermopompes est de retour”, January 13, 2022.
- Hydro-Québec, LogisVert program: amounts and conditions for the heat pump measure (guide v1.10).
- AirGreen: Installation, Financing, Warranty and Home pages (commitments already published), checked on September 25, 2026.
This guide explains the law in plain language; it is not legal advice. LogisVert amounts are estimates: only Hydro-Québec confirms the grant awarded.