Comment une simple erreur d'installation a provoqué des factures astronomiques à un propriétaire montréalais
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How a Simple Installation Mistake Led to Astronomical Bills for a Homeowner in Montreal

A Faulty Heat Pump Installation: The Dramatic Consequences for the Homeowner

At AirGreen, we strongly believe that every heat pump installation must be performed with the utmost precision. However, even a small mistake can lead to severe consequences for homeowners. We recently encountered a case in Montreal where a poorly executed installation led to astronomical energy bills for the homeowner. This incident is a perfect example of the importance of professional installation done by qualified experts.

The Case of a Faulty Installation: A Gree Wall-Mounted Heat Pump

The owner of a home in Montreal had chosen a Gree wall-mounted heat pump with 24,000 BTU, a model renowned for its energy efficiency and reliability. At first, everything seemed perfect. The system had been installed by another contractor; however, major errors were made during the installation that not only affected the unit’s performance but also the homeowner’s energy costs.

The Source of the Problem: An Incorrect Installation

Upon conducting an initial inspection, one of our qualified technicians quickly identified that the heat pump had been installed incorrectly. The positioning of the system, as well as the orientation of the exhaust duct, did not align with the manufacturer's recommendations. Additionally, the electrical connections and temperature settings had not been properly checked, leading to malfunctioning and poor energy management.

Immediate Consequences: Shockingly High Energy Bills

The homeowner noticed a significant increase in their energy bills within the first few months of operation. Not only was the heat pump functioning inefficiently, but it also struggled to maintain the desired temperature inside the home. Instead of reducing energy consumption, the system was using far more electricity than expected, driving up heating and cooling costs.

The incorrect installation had compromised the efficiency of the unit. For example, the air was not being properly distributed throughout the room, and the outdoor unit could not operate at full capacity, causing an overload and waste of energy. Due to this malfunction, the homeowners had to leave the system running continuously, leading to monthly bills far above their expectations.

The Role of a Qualified Professional: A Quick and Effective Solution

When AirGreen took over the situation, we first conducted a complete diagnostic. Our technicians readjusted the installation by repositioning the heat pump correctly and ensuring all components were configured according to the manufacturer's specifications. We also checked the temperature settings and optimized the parameters to enhance the energy efficiency of the unit.

Once the installation was corrected, we saw an immediate improvement in the heat pump’s performance. The homeowner noted a reduction in their energy bills the very next month. Moreover, the thermal comfort in the home significantly improved as the temperature was now maintained consistently and evenly.

Common Mistakes to Avoid When Installing a Heat Pump

This case highlights the importance of hiring a professional for your heat pump installation. Here are a few common mistakes we often encounter that can affect the performance and efficiency of your unit:

  1. Incorrect placement of the indoor and outdoor units: Improper placement can hinder air circulation, which increases energy consumption.

  2. Poorly done electrical wiring and connections: Incorrect electrical installation can lead to overloading and system failures.

  3. Improper settings management: Inappropriate settings can make the heat pump less efficient and increase energy costs.

  4. Lack of follow-up after installation: Without regular checks, long-term problems often go unnoticed, usually detected too late.

At AirGreen, we ensure that every installation strictly follows the manufacturer’s guidelines. We perform regular follow-ups to guarantee that your systems run at their full potential throughout the year.

After-Sales Service: An Essential Part of the AirGreen Experience

A heat pump installation doesn’t end on installation day. At AirGreen, we believe in impeccable after-sales service to ensure the longevity and efficiency of our installations. We offer maintenance services to inspect your systems and make any necessary repairs. Our maintenance contracts also help prevent issues before they arise, saving you from unexpected costs.

Conclusion: A Secure Investment with AirGreen

This specific case shows how a simple installation error can have significant consequences on your comfort and finances. To avoid such situations, it is essential to hire a professional and qualified service provider for your heat pump installation and maintenance. At AirGreen, we have the experience and expertise to ensure error-free installation, optimal performance, and significant reductions in your energy costs.