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Installation of a GREE FreeMatch R32 two-head heat pump in Sainte-Anne-de-Bellevue, at the western tip of the Island of Montreal

Two wall-mounted heads on a GREE FreeMatch R32 compressor in Sainte-Anne-de-Bellevue: the actual role of the A2L leak sensor, the finishing of the outdoor connections—sleeving, tape, or a line set cover—and what AirGreen checks before drilling.

By AirGreen Climatisation & Chauffage Admin12 min read
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Installation of a GREE FreeMatch R32 two-head heat pump in Sainte-Anne-de-Bellevue, at the western tip of the Island of Montreal
Installation of a GREE FreeMatch R32 two-head heat pump in Sainte-Anne-de-Bellevue, at the western tip of the Island of Montreal
The full story

The article, chapter by chapter

The A2L leak detection sensor: the standard component no quote mentions

On the side of the outdoor unit we have just commissioned in Sainte-Anne-de-Bellevue, two labels catch the eye: the flame pictogram accompanied by the A2L R32 marking, and the bilingual warning about electrical hazards. Most homeowners never notice them. Most quotes never mention them either. Yet these labels sum up a real change in the way a wall-mounted heat pump is installed in 2026, and they explain some of the decisions we made on this specific project: a village home with red siding, a few streets from the canal, equipped with a GREE FreeMatch R32 2-zone heat pump using a GWHD(24)ND6MO compressor.

At AirGreen, we install HVAC systems throughout Montreal, Laval, Longueuil, the North Shore, and the South Shore, and the West Island is taking up an increasingly larger share of our schedule: Baie-D'Urfé, Beaconsfield, Kirkland, Pointe-Claire, Dollard-des-Ormeaux, L'Île-Bizard. Sainte-Anne-de-Bellevue, at the far end of the island, naturally completes this list—and this project gave us the opportunity to address two topics we had never put in writing before: the exact role of the A2L leak detection sensor supplied as standard with this line, and what happens to the refrigerant lines once they emerge from the wall.

R32, without the jargon: what the A2L class means

R32 refrigerant is gradually replacing R410A in residential product lines, for one simple reason: its global warming potential is approximately three times lower, while the amount of gas per unit is generally smaller. The trade-off is its A2L classification: low toxicity, but slight flammability under very specific concentration conditions. Standards governing A2L equipment therefore impose requirements that older-generation refrigerants did not: visible labels on the casing, minimum room areas for each indoor unit, and—on the FreeMatch R32 line—an factory-installed leak detection sensor.

We have already published the relevant nameplate values (minimum installation height, minimum room size) in our article about an installation in Dundee, and the principle that the smallest room governs the entire circuit in the one about Varennes. We will not revisit them here. What interests us in Sainte-Anne-de-Bellevue is the sensor itself.

What the sensor does—and what it does not replace

The sensor's role is easy to summarize: detect an abnormal refrigerant concentration and trigger the response specified by the manufacturer, including circulating air to disperse the gas before a significant concentration forms. It is a mitigation device, not a license to do poor work. Three points we systematically explain to our customers:

  • The sensor does not replace the calculation. Minimum room sizes remain mandatory, with or without a sensor. Equipment installed in a room that is too small is non-compliant even if it never triggers an alarm.
  • The sensor does not replace leak-tightness. The quality of the flares, evacuation below 500 microns maintained and verified, and torque tightening: that is what makes an HVAC installation leak-free. The sensor is the seat belt, not the brake.
  • The device's exact behavior depends on the model and the installation manual. We verify it during commissioning, explain it to the customer, and record the verification in the job completion file.

On this job, one element simplified the entire A2L process: the factory charge. The GWHD(24)ND6MO leaves the factory with 1,700 g of R32, precharged for 30 meters of line set. Our two runs—approximately 7 meters to the living room head and 12 meters to the upstairs head—total 19 meters. No refrigerant added, no additional weighing, and a minimum room-size calculation still based on the factory charge documented on the nameplate. When a home's layout allows it, keeping the lines below the precharge threshold is an administrative and technical advantage that few people quantify.

Two heads, three paths to 100%: why 15,000 + 9,000

The compressor is rated at 24,000 BTU/h for both cooling and heating, with a modulation range of 7,500 to 31,400 BTU/h. We have already connected this same model in a 12,000 + 12,000 configuration in Dollard-des-Ormeaux and an 18,000 + 6,000 configuration in Côte-des-Neiges–Notre-Dame-de-Grâce. Sainte-Anne-de-Bellevue introduces the third path to the same total: 15,000 + 9,000 = 24,000 BTU/h, or 100% of the rated capacity.

The arithmetic is identical in all three cases; the house never is. Here, the ground floor forms an open volume—living room, dining room, and kitchen arranged in a row—too large for a 12,000 BTU/h head, while the upper floor consists of a primary bedroom and an office sharing the same landing: a single 9,000 BTU/h head is enough there. A 12 + 12 would have undersized the lower floor and oversized the upper floor; an 18 + 6 would have done the opposite. The distribution is not chosen from a combination chart; it is read from the house plan. That is precisely why the range offers seven head sizes.

The useful figures for the installed model:

Feature GWHD(24)ND6MO
Rated cooling capacity 24,000 BTU/h (7,500–31,400)
Rated heating capacity 24,000 BTU/h (7,500–31,400)
SEER2 / HSPF2 / EER2 21 / 10 / 12
Heating range down to -30°C
Power supply 208/230 V, single circuit (MCA 19.5 A / MOCP 25 A)
Outdoor sound level 58 dB(A)
Refrigerant R32, 1,700 g, precharged for 30 m
Certification ENERGY STAR, Cold Climate, AHRI 214931587 (ductless)
Warranty 10 years, 12 years with registration

The indoor heads are powered by the outdoor unit: a single electrical circuit serves both zones. The outdoor disconnect and the rules surrounding it have their own article, the one about our Rosemont–La Petite-Patrie installation, and the panel load calculation belongs to the master electrician.

Sleeve, tape, or line-hide: what happens to the lines once they are outside

The photo of this job shows what most manufacturer pages hide: the back of the installation. The unit sits on its elevated stand, in a narrow passage between the house wall and the neighboring red wall, and the line set—two pairs of insulated copper lines, two interconnection cables, and the drain—runs vertically through this gap, tied and sleeved, before following the siding to its penetration point. This part of the work neither cools nor heats anything. Yet it determines two things: how long the line insulation will last, and what the façade will look like ten years from now.

Three ways to finish an outdoor line set

There are three finish levels for exposed refrigerant lines, and we present them honestly, with their prices and limitations:

  1. Spiral wrap or vinyl tape, applied with tight overlapping wraps from bottom to top so that water runs over the joints and never into them. This is the finish selected in Sainte-Anne-de-Bellevue: the line set runs along a barely visible side wall, in a passage no passerby can see. Light mechanical protection, minimal cost, and easy replacement during maintenance.
  2. The rigid raceway (the plastic profile seen on façades), which stiffens the route, can be painted, aligns with the building's lines, and — above all — opens and closes. When a technician needs to inspect a line, a raceway can be unclipped; a taped line set has to be cut open and redone entirely. On a front façade or along a long horizontal run, we recommend it almost every time.
  3. No finish, with the foam insulation left bare. We reject this option: UV rays break down the insulation within a few summers, and a poorly insulated suction line loses capacity and develops condensation. We described the UV-resistant covering for long exposed runs in our Dollard-des-Ormeaux article.

The choice is therefore not primarily aesthetic: it depends on sun exposure, visibility, route length, and the likelihood that someone will need to return to it. A good contractor will ask you about this; an estimate that says nothing about it has simply chosen for you, and rarely for the better.

What the narrow passage required

Working in a gap only a few dozen centimeters wide between two walls dictated the work sequence. The line set was covered and tied before the unit was permanently installed, because no tool can fit behind it once the equipment is in place. Each cable enters the electrical compartment through its own knockout opening, with its own cable clamp, while unused openings remain sealed — an outdoor electrical box deteriorates from water, never from cold. Finally, the service clearance on the panel side was measured before anything was secured: equipment that can no longer be opened is equipment that will not be maintained.

The mistakes we see on outdoor line sets

  • Tape applied from top to bottom, with joints exposed to the rain: water seeps beneath the covering and saturates the insulation.
  • Insulation interrupted where it passes through the wall or near the service valves: localized condensation, drips, and stains on the cladding.
  • Beam used as a support — copper must never bear the weight of a cable, garden hose, or snow shovel leaning against it in January.
  • Condensate drain buried in the line set without its own slope: it must descend continuously on its own to its discharge point.
  • The line cover was chosen for the finished-project photo, but it was screwed in without sealing around the penetrations: a neat finish does not replace watertight sealing around the opening.

Sainte-Anne-de-Bellevue: a village, a campus, two lakes

Installing at the western tip of the island has its own character. Sainte-Anne-de-Bellevue lies between Lake Saint-Louis and the Lake of Two Mountains, around its federal canal and waterfront boardwalk, with McGill University's Macdonald Campus and John Abbott College anchoring village life. The buildings are varied—tightly spaced village homes near the main street and newer properties farther north—and the narrow lots in the village core present exactly the challenge of this project: finding a location for the outdoor unit that complies with clearance requirements, respects the neighbours, and meets municipal regulations all at once. Our website also compiles the regulations applicable to outdoor equipment for municipalities across Greater Montreal; our office team can answer these questions by phone as well.

As for financial assistance, this model is ENERGY STAR certified and cold-climate approved, with its AHRI reference numbers published for ductless, ducted, and mixed configurations—the exact references required for a grant application. Programs applicable to an electrically heated residence, including Hydro-Québec's LogisVert program, change regularly: we verify each project's eligibility when preparing the quote rather than promising amounts on a page that will become outdated.

One honest note to finish: this home's electric baseboard heaters have remained in place. A properly sized heat pump provides most of the heating and all of the cooling, but at -25 °C, an existing backup system should not be removed in the first year. We prefer clients to see for themselves over the course of a winter, then decide.

For a single-zone or multi-zone wall-mounted heat pump installation in Montreal, Laval, Longueuil, the North Shore or the South Shore, our team comes to your property, measures, calculates—and provides you with a quote specifying the capacity of each head, the length of each connection, and the finish of each line set in black and white.

Your numbers

The job tools

Two quick checks with real numbers: what heat costs, and what your current heaters add up to in BTU/h.

Size checkYour baseboards, in BTU/h
–BTU/h of installed electric heat

    Conversion: 1 W = 3.412 BTU/h. An indication, not a load calculation: baseboards and furnaces are often stronger than the real need, and they can stay as backup. AirGreen confirms the capacity on site.

    The steps

    How the job unfolds

    The main steps of this kind of job at AirGreen. Every house has its quirks: the estimate brings them out.

    Step 1 of 9The on-site estimate

    We look at the room, the outside wall, the line route and where the outdoor unit will go. That is where the capacity gets chosen.

    1. The on-site estimateWe look at the room, the outside wall, the line route and where the outdoor unit will go. That is where the capacity gets chosen.
    2. The quoteModel, capacity and price, in writing. We also check whether the model qualifies for assistance programs.
    3. Getting readyFloors and furniture protected, wall plate position marked level, wall opening located.
    4. The wall openingA single opening, with the slope the drain needs to flow outside.
    5. The outdoor unitSet on a stand raised above the snow, with the clearances the manufacturer requires.
    6. Lines, cable and drainConnected, insulated and protected. The opening is then sealed against water, cold air and insects.
    7. The electrical workA dedicated circuit and an accessible disconnect near the outdoor unit.
    8. Tests and start-upLeak test, vacuum, then start-up and a check of heating and cooling.
    9. The walkthroughRemote, modes, filters: we show you the essentials before we leave.
    The tour

    What we check on a job like this one

    Each number is a point we check on site. Switch between summer and winter to watch air and heat move.

    Generic diagram: wall-mounted heat pump, indoor and outdoor units

    In summer, the outdoor unit rejects the house's heat outside.

    Generic illustration of this type of installation, not a survey of this job site. Tap a number.

    1. Mounted level on a wall plate, high enough for the air to reach the whole room, with enough space around it to slide the filters out easily.

    2. The refrigerant lines, the communication cable and the drain go through the wall in a single opening, sealed against water, cold air and insects.

    3. Two insulated copper pipes connect the two units. Outside, a line cover can protect them from sun, knocks and weather.

    4. A shut-off switch near the outdoor unit isolates it safely for service. It must stay accessible at all times.

    5. The compressor and the fan. In heating mode it captures heat from the outdoor air, even in winter, and moves it inside.

    6. On the ground or on the wall, it keeps the unit above accumulated snow. The unit stays clear and defrost water can drain away.

    7. The fan needs to blow freely. Storage, a fence or a wall too close, and efficiency drops while noise goes up.

    At your place

    Is your home ready?

    Check what applies at your place. A "no" is not a refusal: it is what we sort out during the estimate.

    0 / 6 checked
    Maintenance

    Good habits, once the unit is in place

    Six simple habits that keep the unit going. Your list stays on this device.

    0 / 6 checked
    Through the seasons

    What to do, season by season

    Three habits per season for this unit. They take a few minutes and prevent many calls.

    • Clean the indoor unit's filters.
    • Clear leaves and debris left on the outdoor unit by winter.
    • Test cooling before the first hot days.
    For your project

    The right pages, at the right time

    True or false

    Four statements: true or false?

    It all comes down to details you have just seen.

    1. In heating mode, the outdoor unit can produce water.

    2. You pick the capacity with a simple square-footage rule.

    3. A multi-zone connects several indoor heads to a single condenser.

    4. The disconnect can sit behind the patio furniture.

    Frequently asked questions

    What people ask us about this kind of work

    12 questions
    Does a wall-mounted heat pump heat in winter?
    Yes, it heats and cools. Its capacity drops in very cold weather; the operating range depends on the model and is listed on its spec sheet.
    Wall-mounted or multi-zone: how do I choose?
    One wall head and one condenser outside: the direct solution for a room or an open area. For two to five rooms, a multi-zone puts one head in each room on a single condenser.
    Where does the outdoor unit go?
    Where it stays above the snow, clear and accessible, away from walkways. We decide it with you during the estimate.
    Are there grants?
    Depending on the model and your situation, assistance programs may apply, including Hydro-Québec's LogisVert. AirGreen checks the model number before quoting an amount. See the grants.
    Do I need a permit?
    Rules vary from city to city: location, distances, noise. See permits and by-laws, and we check for your address.
    How cold can it heat?
    It depends on the model. According to Hydro-Québec, newer models work down to a temperature between −15 °C and −25 °C, and some cold-climate models are certified lower. The minimum temperature is on each unit's spec sheet.
    How much can I save?
    Hydro-Québec says a heat pump can be up to three times more efficient than baseboards for heating in the colder months. The result depends on the house, the climate and how it is used.
    How is the LogisVert assistance calculated?
    For ENERGY STAR cold-climate certified heat pumps, Hydro-Québec lists assistance of $120 per 1,000 BTU/h of heating capacity at −8 °C. AirGreen checks the exact model before quoting an amount; only Hydro-Québec confirms the assistance granted. See the grants.
    Is it noisy?
    The sound level depends on the model and is listed in decibels on each unit's spec sheet. Location matters too: when possible, we avoid putting the outdoor unit under a bedroom window.
    The outdoor unit is covered in ice: is that normal?
    Some frost is: the unit runs defrost cycles. Never hit the ice. If the unit stays iced up or stops heating, call us.
    Does AirGreen hold the required licences?
    Yes. AirGreen holds RBQ licence 5645-9605-01, subclasses 15.8 Ventilation, 15.10 Refrigeration and 16 Electricity.
    Is the estimate free?
    Yes. The on-site estimate is free and the quote follows within 24 hours. Book my free estimate.

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    Text and photo: a real AirGreen Climatisation & Chauffage job. The diagrams are generic illustrations of the type of installation, not a survey of this job site. Sources of the added figures: airgreen.ca product pages (NEEP / AHRI performance), Hydro-Québec (Heat pumps page, LogisVert, read on 13 October 2026), Régie de l’énergie (rate D as of 1 April 2026).

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