Yes: For a LogisVert application related to a heat pump, the processing time is 10 to 12 weeks from receipt of a complete application. If the application is incomplete or ineligible, you will be notified within approximately 20 business days .
Processing times
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Notification if the application is incomplete or inadmissible : approximately ~ 20 working days following receipt (by email or telephone).
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Processing time: 10 to 12 weeks , calculated from receipt of a complete application.
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An incomplete application can lead to delays that could exceed 10 to 12 weeks .
Demand tracking
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The tracking is done directly in your participation profile on logisvert.ca .
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Any request submitted by email or post will not be processed: the request must be submitted online via logisvert.ca .
This makes an application “complete” (and avoids delays)
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Complete the online form and attach all the documents required for the measure.
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The information on the invoices must demonstrate that they have been paid.
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If Hydro-Québec requests additional documents, they must be provided in order for the file to be considered complete and for the payment process to begin.
Deadlines and verification
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The request must be submitted no later than 9 months after the date of implementation of the measure (if several measures are grouped together, the deadline starts from the first measure).
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Within 6 months of the request, you must allow access to the property if a compliance check is required.
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The payment is sent by mail to the correspondence address provided; for a change of address, contact support at 1 833 396-1888 .