To follow up on a LogisVert heat pump application in 2026, everything is done directly in your participation profile on logisvert.ca .
Access to tracking in the portal
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Visit logisvert.ca to create or access your profile .
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From this profile, you can view your application for financial assistance (per dwelling) and its progress .
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Please note that any request sent by email or post will not be processed: follow-up is therefore done only via the portal.
What you will see during treatment
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If the application is incomplete or inadmissible , Hydro-Québec will inform you by email or telephone within approximately 20 business days of receipt.
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Hydro-Québec may also contact you for a compliance check (visit or request for additional documents).
Deadlines and notifications to monitor
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The processing time is 10 to 12 weeks , calculated from the receipt of a complete application .
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After confirmation of eligibility, a notification inviting you to view your profile may be sent to you by email (especially if information such as SSN , NEQ or QST is required for the RL-27).
After acceptance and payment
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Once the application is deemed admissible and complete, the payment process begins.
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Financial assistance is sent by mail to the correspondence address indicated in the application: in case of a change of address, notify support at 1 833 396-1888 .
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Within 6 months of your request, you must also ensure that access to the dwelling is allowed if Hydro-Québec needs to verify on site that the measures have been put in place.
Support and corrections
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To access your information, correct it or get help filling out the form, you can view your profile or contact LogisVert support at 1 833 396-1888 .