What happens if my contractor does not include all the required information?

What you risk if your contractor omits important information in a LogisVert application

A common mistake with serious consequences

At AirGreen , we regularly assist our clients in obtaining the LogisVert grant offered by Hydro-Québec for the installation of energy-efficient HVAC systems. One of the most common problems we see? A contractor who does not provide all the required information on invoices , or who does not meet certain eligibility criteria. These omissions, although they may seem trivial, can jeopardize your grant application , cause significant delays , or even a complete refusal .

In this article, we shed light on the real risks , the mistakes to avoid , the specific requirements of Hydro-Québec , and the concrete solutions that we are putting in place at AirGreen to avoid these pitfalls for our customers in Montreal, Laval, Longueuil, on the North Shore and the South Shore.

Why is document compliance crucial for the LogisVert grant?

A grant conditional on administrative rigor

The LogisVert – Efficient Homes program requires that all information on your invoices and supporting documents be accurate, complete, and fully compliant with the criteria defined by Hydro-Québec. Mandatory elements include:

• The owner's first and last name as shown on the ownership documents

• The full address of the accommodation where the work was carried out

• The RBQ license number of the contractor who carried out the installation

• The AHRI number of the heat pump system

• A detailed description of the work carried out and the devices installed

• The exact cost of the work , including taxes

• The contractor's GST and QST numbers

Failure to provide any of these elements may result in the rejection of your application.

Real-life cases: common mistakes with costly consequences

Example 1: omission of the AHRI number

In Montreal, a customer contacted us after having a wall-mounted heat pump installed by another contractor. The unit was eligible for the LogisVert program, but no AHRI number appeared on the invoice . As a result, the application was deemed incomplete . The customer had to contact the contractor, request a new invoice, and waste several weeks in the process.

Example 2: Error in the owner's name

In Laval, a homeowner told us that she had applied for a LogisVert grant for a central heat pump. The bill, however, was in her spouse's name , while the property deed only included her own name. Hydro-Québec rejected the application for inconsistency, and an administrative appeal was necessary.

At AirGreen , we systematically validate all documents before submission, to ensure their compliance.

What are the possible consequences?

1. Significant delays

Normal processing times are 10-12 weeks , but an incomplete application may double this time or more.

2. Outright refusal

Hydro-Québec automatically rejects any application that does not meet its strict criteria. In this case, no financial assistance will be paid , even if the work was done correctly.

3. Reimbursement obligation

In certain cases, if financial assistance is granted in error and Hydro-Québec discovers a non-compliance , you will have to repay the entire grant received.

Essential documents to check with your contractor

For efficient heat pumps (wall-mounted or central)

• Invoice indicating:

  • AHRI number

  • RBQ license number

  • Customer name and installation address

  • GST/QST numbers

  • Exact model of the heat pump

  • Cost of work (detail by item)

• Photo of outdoor unit nameplate with serial number and model

• Proof of ownership (tax invoice or notarial deed)

For caulking work

• Invoice detailing all sealed areas (doors, windows, ventilation outlets, etc.)

• Company name, RBQ, GST/QST, total cost

Each document must be clear, legible and dated.

How AirGreen protects you from these mistakes

A rigorous, step-by-step procedure

At AirGreen , we have implemented a LogisVert compliance protocol integrated into our administrative processes. Here's how we ensure a 100% compliant application:

• Check model and AHRI number before purchase

• Automatically generated invoices with all required elements

• Support to gather property documents

• Taking a photo of the nameplate on site by our technician

• Sending a complete file in your name , ready for submission to Hydro-Québec

We operate throughout the Greater Montreal area, including Montreal , Laval , Longueuil , the North Shore (Boisbriand, Blainville, Terrebonne, etc.) and the South Shore (Brossard, Saint-Lambert, Sainte-Julie, etc.).

What Hydro-Québec says in its official guide

According to version 1.3 of the LogisVert Participant's Guide (January 2025), "submitting an incomplete application may result in processing times exceeding 12 weeks" , and "Hydro-Québec reserves the right to refuse the application or demand reimbursement" .

In other words, even if the work is completed and you think you are eligible, an administrative error by your contractor could be enough to make you lose everything .

Our practical advice

1. Request a full review of your invoices before submitting them.

2. Refuse any incomplete invoice , even if the contractor claims "it's correct."

3. Check that your heat pump is on the list of LogisVert eligible devices with a valid AHRI number.

4. Keep a clear digital copy of all supporting documents.

5. Submit your application within 9 months of installation , otherwise it will be automatically rejected.

In summary: documentary vigilance is your best ally

The LogisVert grant is $120 per 1,000 BTU/h at -8 °C for an ENERGY STAR cold-climate heat pump. But to get it, rigour is essential. At AirGreen, we believe good work does not stop at a careful installation. It also includes complete administrative support, because your peace of mind is priceless.

Avoid rejections, delays, and forced refunds. Entrust your project to experts.

Do you want to install an eligible heat pump and receive the LogisVert grant without hassle?
Call AirGreen , your HVAC specialist in Montreal, Laval, Longueuil, on the North Shore and the South Shore.
Request your free quote today!