How long does it take for my application to be processed and for me to receive the money?

When will I receive my LogisVert grant? Deadlines, steps and essential advice

Installing a heat pump or other eligible equipment in your home in Montreal, Laval, Longueuil, on the North Shore, or the South Shore represents a significant investment in your comfort and energy efficiency. Fortunately, Hydro-Québec's LogisVert program offers attractive financial assistance to support this work. But one question keeps coming up: how long does it take to receive the grant money ?

At AirGreen, as HVAC installation experts and trusted partners of the LogisVert program, we have guided many clients through this process. Here is a comprehensive and practical guide , based on our field experience and Hydro-Québec's official requirements.

A valuable grant for your HVAC projects across Quebec

Before going into the details of the processing of applications, let us recall that the LogisVert program allows residential owners to receive generous financial assistance for the installation of:

• Efficient or high-efficiency wall-mounted or central heat pumps

• Heat pump dryers

• Induction cookers

• Insulation and caulking work

• Solar systems for swimming pools and efficient pool pumps

The amount awarded depends on the type of work carried out, with grants of up to $2,172 for certain wall-mounted heat pumps , in addition to a 5% bonus if several eligible measures are combined in a single application.

Official steps in processing a LogisVert request

Hydro-Québec has implemented a four-step process, with specific deadlines for each phase. Here's a clear and detailed overview:

1. Creation of profile and submission of online application

As soon as the work is completed, you must:

• Create your profile on the official portal: www.logisvert.ca

• Complete the online application form

• Attach all paid invoices and required documents , including:

  • Proof of ownership (tax bill or bill of sale)

  • Proof of purchase and installation (detailed invoices with RBQ number, HRI number, GST/QST numbers, etc.)

  • Clear photos of the installed equipment

⚠️ Requests by email or mail are not accepted.

2. Application evaluation: 10 to 12 weeks

Once your application is completed and submitted:

• Processing begins upon receipt of the complete file

• An acknowledgment of receipt is generally sent within 20 working days.

• Standard processing time is 10-12 weeks

• If the application is incomplete, Hydro-Québec will contact you by email or telephone to rectify the situation.

During this phase, Hydro-Québec also issues the Relevé 27 (government payment) for tax purposes if you are the owner or if you have rented units.

3. Compliance verification

Before making payment, Hydro-Québec may:

• Contact you to obtain additional documents

• Request an on-site visit to validate the installation of the heat pump or eligible work

• Check that the installed products are on the official list of eligible devices (e.g.: Fujitsu, Gree, Sharp, Bosch wall-mounted heat pumps, etc.)

4. Payment of the grant

Once the request is deemed compliant:

• You will receive financial assistance by postal check to the address provided

• No direct deposit is currently offered

• It is essential to report any change of address to LogisVert customer service to avoid delays or loss of mail.

The total time between submission and receipt of payment is therefore generally 12 to 16 weeks , provided that your file is complete from the start.

Our practical advice to speed up your application

At AirGreen, we know that every week counts when a refund is due. Here are the best practices we recommend to our clients in Montreal, Laval, Longueuil, the North Shore, and the South Shore:

Check the completeness of your file BEFORE submitting

Many delays are caused by:

• Incomplete invoices (e.g. missing HRI or RBQ number)

• Blurry or missing photos

• Omissions of property information

Upload all documents in a clear and readable format

Avoid hastily taken photos on blurry phones. Use scans or high-resolution photos. Keep copies on your computer just in case.

Respect the maximum period of 9 months after installation

This is a crucial criterion: any request submitted more than 9 months after the completion of the work is automatically refused , even if the installation is compliant.

Combine multiple eligible measures to maximize your return

By bundling, for example, a Gree Extreme 18,000 BTU wall-mounted heat pump with the installation of a heat pump dryer , you can receive a 5% bonus on the total grant.

Real cases encountered by AirGreen

Example 1 – Montreal, Rosemont district

A customer had a Fujitsu 12,000 BTU wall-mounted heat pump installed in September 2024. He completed his LogisVert application in October, following our instructions to the letter. As a result, he received his $1,680 check in mid-January 2025 .

Example 2 – Laval, Vimont sector

A customer unfortunately submitted a request with an incomplete invoice (missing the RBQ number of the previous installer). Hydro-Québec took more than 6 weeks to request the correction, extending the total processing time to nearly 5 months . She has since entrusted the installation of her second heat pump to AirGreen, for complete and compliant management.

What to do in case of delay or problem?

If you have exceeded 12 weeks of treatment, here are the steps to follow:

1. Log in to your LogisVert profile to see the status of your request

2. Contact LogisVert customer service at 1 833 396-1888

3. Prepare your application number and the documents you will be sending in advance.

4. If you have changed your address, report it immediately

Why choose AirGreen for your eligible installation?

We don't just sell and install heat pumps . We support you through every step of the LogisVert program:

• Selection of eligible models from the best brands (Fujitsu, Bosch, Gree, Sharp, etc.)

• Clear and complete billing , in accordance with program requirements

• Administrative support to help you upload all your documents on time

• Presence in Montreal, Laval, Longueuil, North Shore and South Shore for fast and local coverage

Conclusion

The average time to receive your LogisVert grant money is 12 to 16 weeks , provided your application is complete and compliant from the start. At AirGreen, we've made speed, compliance, and customer support our top priorities.

Don't leave anything to chance. Entrust us with your eligible HVAC work and maximize your financial return thanks to our expertise in the LogisVert program.