Understanding the payment of LogisVert financial assistance: what every owner needs to know
The process of paying financial assistance under the LogisVert program
At AirGreen , we frequently receive the following question from our customers: “How will I receive the financial assistance payment from LogisVert ?” This is a completely legitimate question, especially after investing in a wall-mounted or central heat pump , an efficient air conditioner , or after undertaking roof insulation and caulking work. Hydro-Québec’s LogisVert Efficient Homes program offers generous grants that can reach significant amounts – but it is still important to understand precisely how these funds are distributed to the customer .
In this article, we will detail the payment process , the deadlines , the required documents , the precautions to take , and offer you practical advice drawn from our field experience across Montreal, Laval, Longueuil, the North Shore and the South Shore .
A payment conditional on the completion of several stages
Before receiving a single cent of financial assistance, Hydro-Québec requires that each step of the application process be rigorously followed . Here's how it works in practice:
Creating an online participation profile
It all starts by creating your profile on www.logisvert.ca , the program's official portal. This is where you'll complete your online application , providing all supporting documents : invoices, proof of ownership, photos, the installer's RBQ license numbers, and more.
⚠️ Please note: No requests by email or postal mail will be accepted . The online interface is mandatory.
Assessment of the application and issuance of Statement 27
Once your application is completed, it should take 10 to 12 weeks for Hydro-Québec to process it. If everything is in order, you will receive:
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A notice of confirmation of eligibility .
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And if applicable, a Relevé 27 (government payments) for tax purposes, particularly if you own a rental property .
To issue this statement, Hydro-Québec may ask for your social insurance number (SIN) or your Quebec business number (NEQ) , as applicable. You will receive a secure email to submit this information.
On-site compliance verification
In some cases, Hydro-Québec reserves the right to conduct a home inspection to ensure that the heat pump has been properly installed and that the work reported is compliant. It is crucial to accept this inspection , as it may determine the payment of the amount granted.
The actual payment: how is it done?
Once your application is deemed complete, payment of financial assistance is made by check sent by mail to the postal address indicated in your application. There are currently no bank transfers or direct deposits available.
Estimated payment time
✅ On average, payment is made within 12 to 14 weeks of receipt of a complete file.
However, any error or omission in your file may result in a significant extension of the deadline , sometimes exceeding 16 weeks.
Practical advice from AirGreen:
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Check that your bills are in the correct name (the name on the bill must match the name on your property deed).
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Always use an RBQ certified installer , like AirGreen, and make sure their RBQ number appears on the invoice.
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Take clear photos of the nameplates of the installed outdoor units, including the serial and model numbers (required).
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Keep a digital and paper copy of all your documents.
Special cases: tenants and apartment buildings
In the case of a tenant , financial assistance may be granted directly in the tenant's name , for certain eligible measures such as:
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The induction cooker
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The heat pump dryer
The purchase invoice must then bear the tenant's name and the address of the building. Payment is also sent by check to the address provided .
For rental buildings with more than 20 units , only work carried out in individual units and at the owner's expense is eligible for LogisVert. Installations in common areas are covered by another program: Efficient Solutions .
What happens if there is an error or change?
Hydro-Québec may request reimbursement of financial assistance in several cases:
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False or erroneous information in the application
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Non-compliant invoices
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Assistance already received from another program for the same work
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Overpaid aid (due to calculation error or other)
💡 It is therefore essential to follow the program conditions carefully and not submit multiple requests for the same equipment .
Real example: heat pump installed by AirGreen in Laval
Let's take the concrete example of an AirGreen customer located in Laval , who had a Gree Extreme 18,000 BTU wall-mounted heat pump installed, eligible for the LogisVert grant. Here are the steps we followed with him:
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Professional installation by our RBQ certified team .
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Submission of a compliant invoice , including the RBQ number, the AHRI model, the serial numbers, the details of the work.
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Help with setting up the LogisVert file , with proof of ownership and photos required.
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Support until the application is approved .
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Receipt of the grant check, three months later .
This customer received $1,704 in financial assistance, directly from Hydro-Québec.
Conclusion: a rigorous but advantageous approach
The payment of LogisVert financial assistance is a well-defined process, but one that requires rigor, precision and compliance. At AirGreen , we are committed to supporting our clients every step of the way , to ensure that the investment in an energy-efficient HVAC system is maximized thanks to the available government assistance.
Summary of payment steps:
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Creation of the profile on logisvert.ca
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Submission of documents and complete invoices
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Verification by Hydro-Québec (possibly inspection)
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Issue of Statement 27 (if applicable)
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Receipt of check by mail
Do you have a question about the LogisVert grant or would you like to plan the installation of an eligible heat pump in Laval, Longueuil, Montreal, the South Shore or the North Shore?
Contact us today. At AirGreen, we put our expertise at your service to maximize your savings and comfort.