Which Charmo for a large room?

The Charmo 30,000 and 36,000 BTU/h, the two largest of our Kinghome wall units. The ENERGY STAR cooling table pairs 30,000 BTU/h with 1,500-2,000 sq ft and 34,000 with 2,000-2,500 sq ft (calculator); for heating, we choose the size with you during the free at-home estimate.

Charmo 30,000 or 36,000: what is the difference?

At -8.3 °C, 24,000 against 27,400 BTU/h; at -15 °C, 23,000 against 24,600 BTU/h (ENERGY STAR). MCA 27 against 24 A, same MOP of 30 A. LogisVert: $2,880 against $3,288. Per their submittals, both outdoor units have the same dimensions, the same weight (116.8 lb) and the same charge (56.4 oz of R-32).

What does a 115 V Charmo need?

Both 115 V models (Charmo 9,000 and Charmo 12,000) need a circuit of at least 19 A (MCA) and a breaker of at most 20 A (MOP), per their product page. Their submittal gives a range of 103 to 126 V and a 12/3 AWG power wire.

How long can a Charmo line set be?

Per the 2026 brochure: 10 to 66 ft at 9,000 and 12,000 (220 V), 10 to 82 ft at 18,000, 10 to 131 ft at 24,000, with 40, 40, 33 and 82 ft of height difference. The 30,000 and 36,000, not in the brochure, allow 131 ft and 82 ft per their submittals. Beyond 7.5 m (24.6 ft), R-32 is added.

What LogisVert amount for a Charmo?

From $1,164 (12,000 BTU/h) to $3,288 (36,000 BTU/h): $120 per 1,000 BTU/h of heat at -8 °C. The 9,000 BTU/h units are not eligible. The calculation for each model is above; Hydro-Québec confirms the amount when you apply.

Charmo or Clivia at 12,000 BTU/h?

On 220 V, the Clivia 12,000 gives 12,000 BTU/h at -8.3 °C against 9,700 for the Charmo, a SEER2 of 24.5 against 19, and goes down to -30 °C against -25 per NEEP. Its LogisVert is also higher ($1,440 against $1,164). The Charmo stands out elsewhere: the 30,000 and 36,000 sizes, which the Clivia does not have.

Indoors, 24 dB(A) at Sleep speed (9,000 BTU/h): the submittal gives the sound at each of the 7 speeds (table). Outdoors, 51 dB(A) (9,000 BTU/h), the quietest outdoor unit among our Kinghome wall units. Test conditions not published.

Which controls come with a Charmo?

A YBE1FBF infrared remote, and Wi-Fi (“WI-FI control”) among the included features. Optional: four wired controls (XE71-44G, XE74-44E, XE72-44E, XE71-00/E), per the submittals.

How much water does the Charmo remove from the air?

From 0.8 L/h (9,000) to 2.4 L/h (24,000) per the brochure, and 3.5 L/h (7.4 pt/h) for the 30,000 and 36,000 per their submittals.

Which AHRI number for the Charmo 9,000?

Our product pages carry 217903550 (115 V) and 217903552 (220 V). ENERGY STAR now shows 218679826 and 218679827, and NEEP 218679827 for the 220 V, with the same values. Neither model qualifies for LogisVert anyway.

KINGHOME · CHARMO R32The KINGHOME space at AirGreenSold and installed by AirGreen · Montreal, Laval, Longueuil, South Shore and North Shore

KINGHOME warranty

KINGHOME · Charmo R32 · figures checked on October 26, 2026

Kinghome Charmo R32: 9,000 to 36,000 BTU/h, also on 115 V

Two platforms under one name: HQ19 from 9,000 to 24,000 BTU/h, two of them on 115 V, and XQ21 at 30,000 and 36,000, the only ones of our Kinghome wall units above 24,000 BTU/h. Pick a model: its spec plate gives what it takes to install it, from the breaker to the line length.

Choose my model Book my free estimate

All eight Charmo units in one table

ENERGY STAR certified heat at -15 °C, circuit (MCA / MOP, in amps) and LogisVert from the product pages. Tap a model for its full plate.

Model	At -15 °C	MCA / MOP	LogisVert
9,000 · 115 V	7,600	19 / 20	-
9,000 · 220 V	7,600	10 / 15	-
12,000 · 115 V	8,500	19 / 20	$1,164
12,000 · 220 V	9,100	12 / 15	$1,164
18,000 · 220 V	12,100	13 / 15	$1,836
24,000 · 220 V	16,800	15 / 20	$2,304
30,000 · 220 V	23,000	27 / 30	$2,880
36,000 · 220 V	24,600	24 / 30	$3,288

Product pages, read live. 9,000 BTU/h: not eligible for LogisVert (under 12,000).

8Charmo models in the shop

36,000BTU/h at most, from 9,000

2platforms: HQ19 and XQ21

20 Amaximum breaker (MOP) of the 115 V models

51 dB(A)the quietest outdoor unit among our Kinghome wall units (9,000)

AirGreen × KINGHOMESold and installed by AirGreenCHARMO R328 models9,000 to 36,000 BTU/h115 V at 9,000 and 12,000HQ19 and XQ21 platformsMontreal · Laval · Longueuil · South Shore · North Shore

01 · Spec plate

One plate per model, and the gap to its sibling.

Pick a model: identity, certified heating, NEEP curve, efficiency, power, sound at each speed and installation. “Not published” means Kinghome does not give the figure.

Kinghome Charmo R32 wall heat pump 36,000 BTU/h

Charmo R32 · XQ21

Charmo 36,000 BTU/h · 220 V

KW36XQ21CDI / KW36XQ21CDO · See the product page

$3,288Indicative LogisVert, Hydro-Québec list of Oct. 26, 2026

Identity

Indoor unit: KW36XQ21CDI
Outdoor unit: KW36XQ21CDO
Platform: XQ21
AHRI (product page): 216772293
ENERGY STAR: 3995738
Wi-Fi: included

Certified heating

Rated at -8.3 °C: 27,400 BTU/h
COP at -8.3 °C: 2.55
At -15 °C: 24,600 BTU/h
COP at -15 °C: 1.8
Cold climate: yes

ENERGY STAR

Heating per NEEP

8.3 °C: 34,100 BTU/h · COP 2.62
-8.3 °C: 27,500 BTU/h · COP 1.99
-15 °C: 24,600 BTU/h · COP 1.8
-25 °C: 21,000 BTU/h · COP 1.54
Min. at 8.3 °C: 10,000 BTU/h
Turndown (NEEP): 2.46

Maximum heat published and COP.

Efficiency

SEER2: 21
EER2: 11
HSPF2 Region IV: 8.5
HSPF2 Region V (Canada): 7.5

Power

Voltage: 220 V
MCA / MOP: 24 / 30 A
Voltage range: 187-253 V
Power wire: 10/3 AWG
Interconnecting wire: 14/4 AWG

Sound and air

Indoor min. / max.: 36 / 52 dB(A)
Indoor sound, 7 speeds: 36 · 38 · 39 · 41 · 44 · 45 · 52 dB(A)Sleep to Turbo, submittal
Outdoor: 62 dB(A)
Max. airflow: 794 CFM

Installation

Liquid-gas line: 1/4 - 5/8 in
Indoor W × D × H: 42.44 × 9.69 × 13.11 in
Outdoor W × D × H: 39.38 × 15.81 × 29.38 in
Line length: 10-131 ftsubmittal
Max. height difference: 82 ftsubmittal
Pre-charged for: 24.6 ft (7.5 m)manual
Additional charge: 0.4 oz/ft
Factory R-32 charge: 56.4 ozsubmittal
Outdoor net weight: 116.8 lbsubmittal
Dehumidification: 3.5 L/hsubmittal: 7.4 pt/h
Min. height outside: 45 cm (18 in)snow and defrost, submittal

Product page, 2026 Charmo brochure, R32 Split Type manual and the model’s submittal (notes).

None of our other Kinghome wall units at 36,000 BTU/h

The Charmo stands alone at this size among our Kinghome wall units.

02 · Two platforms

One name, two platforms.

The model code shows it: HQ19 up to 24,000, XQ21 for 30,000 and 36,000. The cooling range, the line and the charge change with the platform.

HQ19

Charmo 9,000 to 24,000

Models: KW09 to KW24 HQ19C…
Cooling: -18 to 48 °C
Heating: -25 to 24 °C
Line set: 1/4-3/8 or 1/4-1/2 in
Max. length (brochure): 66 to 131 ft by size
115 V: 9,000 and 12,000
Documents: 2026 brochure (230 V), submittals, manual

XQ21

Charmo 30,000 and 36,000

Models: KW30 and KW36 XQ21C…
Cooling: -20 to 50 °C
Heating: -25 to 24 °C
Line set: 1/4-5/8 in
Max. length / height diff.: 131 / 82 ft
Outdoor units: same dimensions, 116.8 lb and 56.4 oz of R-32 for both
Documents: submittals (July 16, 2026), manual; not in the 2026 brochure

Ranges: R32 Split Type outdoor unit manual (Dec. 4, 2025, p. 20) and 2026 Charmo brochure. Line sets and lengths: product pages, brochure and submittals (read Oct. 26, 2026).

The CHARMO shop

All Charmo units, right below.

Filter by capacity, then open the product page: each one carries its AHRI number and, from 12,000 BTU/h, its indicative LogisVert amount.

Everything to know

Everything to know about the Charmo

Cold, noise at each speed, space inside and out, controls, what the technician must follow and the LogisVert calculation for each model.

03 · Deep cold

How much heat each Charmo keeps when it freezes.

Slide toward the cold: the eight Charmo units show their maximum heat and COP per NEEP. At -30 °C, the Charmo is outside its published range.

Outdoor temperature

-15 °C

Temperature

8.3-8.3-15-25-30

-9.2 °CJanuary daily mean at Montreal-Trudeau

-13.5 °CJanuary average daily minimum

-31.8 °Cextreme cold of 1991-2020 (January 27, 1994)

Environment and Climate Change Canada, 1991-2020 normals. Heating points: NEEP, only at the published temperatures, no interpolation.

The NEEP curve, from 8.3 to -30 °C

04 · Noise

Each Charmo’s sound, speed by speed.

Pick a model: its 7 speeds, from Sleep to Turbo, are placed on the Government of Québec scale, with the outdoor unit sound. Kinghome does not publish the test conditions: compare models with each other.

Model

20 dB(A)A whisper heard at one metre, a light wind in the trees

30 dB(A)A conversation in a low voice

40 dB(A)A library, a refrigerator, a quiet street at night

50 dB(A)Moderate rain, a washing machine

60 dB(A)A normal conversation

70 dB(A)A busy street, a vacuum cleaner

Scale: Québec.ca, “Mesure du bruit”, updated June 16, 2022. Levels: product pages (indoor minimum / maximum, outdoor).

05 · Dimensions

The Charmo to scale, inside and outside.

Pick a model: the indoor and outdoor units are drawn to scale, the outdoor unit 45 cm (18 in) off the ground as the submittals ask.

Model

Dimensions: product pages (width × depth × height, inches). 45 cm (18 in) under the outdoor unit: submittals. 30 cm from the wall: Kinghome outdoor unit manual (Dec. 4, 2025). 1 ft grid.

06 · Controls and features

The remote, the optional controls and the Charmo’s features.

The names are Kinghome’s own. Where the sheet gives no description, we say so.

Controls

YBE1FBFinfrared remote

Optional accessories:

XE71-44Gwired controller
XE74-44Eembedded wired controller
XE72-44Eembedded Wi-Fi wired controller
XE71-00/E24 V interlock wired controller

Included features

WI-FI controlWi-Fi control
8C heating8 °C heating
I-feelKinghome’s name, no description on the sheet
Forced defrostforced defrost
Soft startsoft start
Self cleanself-cleaning
Low voltage startuplow-voltage start-up

Charmo submittals, Kinghome Canada (March 13 and July 16, 2026), read Oct. 26, 2026.

What the brochure highlights

Both brochures claim an indoor sound level “as low as 22 dB(A)”, and the English cover a heating range of -30 to 30 °C; their tables give 24 dB(A) and -25 to 24 °C, like the French cover. This page follows the tables.

07 · Technician’s corner

All eight Charmo units, installation side.

Pre-charged for 7.5 m (24.6 ft) of line per the manual, 25 ft per the brochure. Outdoor unit at least 18 in (45 cm) above any surface, per all eight submittals. Torque, vacuum and clearances: on the wall units page.

Model	Line (ft)	Height diff. (ft)	Add. (oz/ft)	Charge (oz)	Outdoor wt (lb)	Dehum. (L/h)	Wires (AWG)
9,000 · 115 V	10-100^s	60^s	0.2	18.7^s	n/p	0.8^s	12/3 / 14/4
9,000 · 220 V	10-6610-100^s	4060^s	0.2	18.7	52.9	0.8	14/3 / 14/4
12,000 · 115 V	10-100^s	60^s	0.2	17.6^s	n/p	1.4^s	12/3 / 14/4
12,000 · 220 V	10-6610-100^s	4060^s	0.2	17.6	56.2	1.4	14/3 / 14/4
18,000 · 220 V	10-8210-131^s	3382^s	0.2	32.5	70.6	1.8	14/3 / 14/4
24,000 · 220 V	10-131	82	0.20.1^b	42.3	93.7	2.4	12/3 / 14/4
30,000 · 220 V	10-131^s	82^s	0.4	56.4^s	116.8^s	3.5^s	10/3 / 14/4
36,000 · 220 V	10-131^s	82^s	0.4	56.4^s	116.8^s	3.5^s	10/3 / 14/4

2026 Charmo brochure (230 V, 9,000 to 24,000). ^s: submittal (March 13 and 16, 2026 for 9,000 to 24,000, July 16, 2026 for 30,000 and 36,000), in small type when it differs from the brochure. ^b: brochure, when it differs from the manual. Additional charge: R32 Split Type manual. 115 V weights: the submittal repeats 55.1 lb from 9,000 to 18,000 and the brochure does not cover 115 V: not published. The English brochure prints the “Pre-Charge Length” and “Pipe Length” labels swapped; the French brochure (July 2, 2026) and the manual place them correctly. Wires: power / interconnecting. 24,000 dehumidification: 2.4 L/h (brochure), 5.28 pt/h, i.e. 2.5 L/h (submittal).

Torque, vacuum and clearances

08 · LogisVert

The LogisVert of each Charmo, with the calculation.

For an ENERGY STAR cold-climate heat pump, Hydro-Québec pays $120 per 1,000 BTU/h of heat at -8 °C, if the outdoor unit is at least 12,000 BTU/h. The rules and the deadline are on the Kinghome page.

Model	Heat at -8.3 °C	Calculation	LogisVert
Charmo 9,000 · 115 V	10,000 BTU/h	nominal size under 12,000 BTU/h	not eligible
Charmo 9,000 · 220 V	9,600 BTU/h	nominal size under 12,000 BTU/h	not eligible
Charmo 12,000 · 115 V	9,700 BTU/h	9,700 × $120 ÷ 1,000	$1,164
Charmo 12,000 · 220 V	9,700 BTU/h	9,700 × $120 ÷ 1,000	$1,164
Charmo 18,000 · 220 V	15,300 BTU/h	15,300 × $120 ÷ 1,000	$1,836
Charmo 24,000 · 220 V	19,200 BTU/h	19,200 × $120 ÷ 1,000	$2,304
Charmo 30,000 · 220 V	24,000 BTU/h	24,000 × $120 ÷ 1,000	$2,880
Charmo 36,000 · 220 V	27,400 BTU/h	27,400 × $120 ÷ 1,000	$3,288

Heat at -8.3 °C (17 °F) and amount: product pages, read live, identical to Hydro-Québec’s list of October 26, 2026. Hydro-Québec confirms the amount when you apply.

09 · Frequently asked questions

Your questions about the Charmo.

Product-page figures are read live: when a product page changes, the answer follows. The others come from the dated documents at the foot of the page.

AirGreen × KINGHOMESold and installed by AirGreenCHARMO R32Up to 36,000 BTU/h115 V at 9,000 and 12,000Montreal · Laval · Longueuil · South Shore · North Shore

AirGreen

A Charmo at the right size, installed by AirGreen.

We come to see the house and choose the size with you, then give you a clear quotation with the indicative LogisVert amount. The estimate is free, with no commitment.

Book my free estimate 514 316-2973

Gas or oil: that work goes to a licensed partner.

RBQ 5645-9605-01Subclasses 15.8, 15.10 and 16

Free estimateAt home, no commitment

Showroom1370, rue Joliot-Curie, local 712, Boucherville

Montreal office4951 Sainte-Catherine Street East, Montreal

Sources checked on October 26, 2026

AirGreen Kinghome Charmo product pages (metafields), read live.
Kinghome Canada, Charmo submittals, 8 models (March 13 and 16, 2026 for 9,000 to 24,000, July 16, 2026 for 30,000 and 36,000), read Oct. 26, 2026.
Kinghome Canada, English Charmo brochure (July 22, 2026) and French Charmo sales brochure (July 2, 2026), read Oct. 26, 2026; R32 Split Type outdoor unit manual (Dec. 4, 2025, reissued Aug. 11, 2026).
NEEP, Cold Climate Air Source Heat Pump List, Charmo records (modified Aug. 24 to Sept. 3, 2026), re-read Oct. 26, 2026.
ENERGY STAR, certified heat pumps dataset w7cv-9xjt (Canadian market), re-read Oct. 26, 2026.
Hydro-Québec, LogisVert list “owner, existing home” of Oct. 26, 2026; participation guide v1.10 (Sept. 15, 2026).
Environment and Climate Change Canada, 1991-2020 climate normals, Montreal-Trudeau, re-read Oct. 26, 2026.
Québec.ca, “Mesure du bruit” (updated June 16, 2022), re-read Oct. 26, 2026.

The amounts shown are estimates; only the responsible organizations confirm the assistance granted. Capacities and sound levels come from Kinghome documents and certificates; your installation may give a different result.

Language

Kinghome Charmo R32: 9,000 to 36,000 BTU/h, also on 115 V

All eight Charmo units in one table

One plate per model, and the gap to its sibling.