Easily track LogisVert program updates: a simple process to maximize your subsidies
At AirGreen , we understand how important it is for our customers to track the progress of their LogisVert grant application. Whether you have had a wall-mounted heat pump , a central heat pump , or insulation work installed, it is essential to stay informed at every step of the process. In this article, we explain how to effectively track the status of your file with Hydro-Québec , based on the official guidelines of the LogisVert – Residential program.
Why tracking your LogisVert application is crucial
Obtaining financial assistance through the LogisVert program is a valuable opportunity to maximize the return on your energy-efficient HVAC investments. However, the grant application includes several steps and conditions that must be met. Careful monitoring allows you to:
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Avoid processing delays
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Provide missing documents on time
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Receive your payment without errors or refusals
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Plan your finances according to the payment schedule
Create your participation profile on the LogisVert portal
The first step to follow up on your request is to create a personal profile online on the official website: www.logisvert.ca .
Steps to follow:
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Go to the portal.
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Create your profile using your personal information (owner or tenant).
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Complete the online grant application by attaching the required documents.
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Submit everything to begin the evaluation of your file.
⚠️ Important: Only online applications are accepted. Submissions by email or mail will not be processed.
Track the status of your application: where and how?
Once your profile is created and your application is submitted, all updates will be made directly through your LogisVert account . Here's what you can expect:
Processing time
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Processing of your request begins upon receipt of a complete file .
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Average lead time: 10 to 12 weeks .
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If any information is missing, Hydro-Québec will contact you by email or telephone within 20 business days .
Your essential actions:
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Log in to your profile regularly.
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Check if additional documents or photos are required.
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Check official notifications related to your grant.
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Update your contact information if you move.
What to do if your application is incomplete?
At AirGreen , we always insist on the quality of the documents submitted. However, if you receive a notification stating that your application is incomplete:
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Respond immediately via your online profile.
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Add the requested documents or corrections.
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If necessary, contact the LogisVert assistance center at 1 833 396-1888 for any further information.
Home Compliance Check Step
Hydro-Québec can, at any time, schedule an inspection visit to your home to validate the compliance of the work:
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Make sure the equipment is installed and accessible.
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Prepare the required visual evidence (e.g., heat pump nameplate).
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Keep original invoices handy.
Receiving Payment: What You Need to Know
When your application is approved , the grant payment is made by check to the mailing address indicated in your application.
AirGreen Tip : Double-check your address in your LogisVert profile to avoid delivery errors.
View your tax statements (Relevé 27)
Once payment is received, Hydro-Québec will issue a Relevé 27 – Government Payments . This document is essential for your tax return if you are:
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Landlord of a rental property
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Company or corporation that owns the building
You will then need to provide one of the following elements in your LogisVert profile:
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Quebec Business Number (NEQ)
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TPS number
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Social Insurance Number (SIN)
In case of problem or change
If you change your address, lose a document or have a problem accessing your profile:
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Call LogisVert customer service without delay at 1 833 396-1888
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Mention your LogisVert file number
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Have your invoices, proof of purchase and photos on hand
What we do at AirGreen to make your process easier
When we carry out a heat pump installation eligible for the LogisVert program , our team supports you from start to finish :
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We will tell you if the installed heat pump is on the list of eligible models .
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We provide you with complete and compliant invoices , with all the required elements (RBQ, GST/QST, technical description, installation date, etc.).
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We can assist you, if necessary, in creating your LogisVert online profile .
We have already helped dozens of clients in Montreal, Laval, Longueuil, on the North Shore and the South Shore to obtain their LogisVert grant , whether for a Gree wall-mounted heat pump , a FUJITSU KZAH R-32 , or a Bosch BIVA IDS Premium R-454b central system.
Tips for maximizing your LogisVert grant
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Submit multiple measures in a single application to benefit from the 5% bonus .
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Respect the deadline of 9 months after the implementation of the first measure to submit your request.
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Keep clear and accurate records of all work completed.