For a LogisVert heat pump, the 9-month period begins on the date the measure was put in place — in practice, the installation date indicated on your documents.
Deadlines and starting point of the 9-month period
The application for financial assistance must be submitted to Hydro-Québec no later than 9 months after the date the measure was put in place.
If you group several measures into a single application, the 9-month period is calculated from the date of implementation of the first measure.
Where to confirm the “installation date” for a heat pump
For a heat pump, the key element to identify is the installation date (required in the documents).
Please check your supporting documents:
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the invoice: it must show the installation date ;
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The information on the invoice must demonstrate that it has been paid;
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If you are unsure of the date, please check your profile on logisvert.ca or contact support at 1 833 396-1888 .
Application submission and processing times
Applications must be submitted online only via logisvert.ca (any application submitted by email or mail will not be processed).
Time frame benchmarks:
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notification if the application is incomplete or inadmissible: ~ 20 working days following receipt;
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Processing time: 10 to 12 weeks from receipt of a complete application;
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An incomplete application can result in delays exceeding 12 weeks .
Verification and access to the dwelling
Hydro-Québec may request a site visit or additional documents to confirm compliance. You must allow access to the property (if necessary) within 6 months of the request. If your address changes, notify support at 1-833-396-1888 .