For LogisVert , the photo of the outdoor device's nameplate must be clear and allow for clear identification of the eligible equipment.
What the photo should show (outdoor camera)
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The ENERGY STAR® symbol (when required by the measurement).
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The model number .
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The serial number .
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One photo per model (if you have multiple devices/models).
Case according to the LogisVert measure
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Efficient heat pump (including very high efficiency) : the photo requested is a clear photo of the outdoor unit's nameplate showing the ENERGY STAR® symbol and indicating the model number and serial number (one photo per model).
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High-efficiency heat pump and caulking work (measure withdrawn on August 25, 2025 , but admissible if work carried out before this date): the photo requested is a clear photo of the nameplate of the outdoor unit indicating the model number and serial number .
Other elements that must "match" the plate
Even if the question concerns the license plate, your application must also remain consistent with the required documents:
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The invoice must include, among other things, the AHRI or ENERGY STAR® number, as well as company information (including RBQ and tax numbers).
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If a detail is not legible in the photo (model/series), the request may become incomplete: retake the photo until everything is clearly visible.
Application submission and deadlines
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The request must be submitted no later than 9 months after the date of implementation of the measure (and if several measures are grouped together, the deadline starts from the first).
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Online submission only via logisvert.ca .
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If the application is incomplete or inadmissible, Hydro-Québec generally provides notification within approximately ~20 business days of receipt.
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The stated processing time is 10 to 12 weeks from receipt of a complete application.
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Hydro-Québec may request access to the dwelling within 6 months of the request; for any address update, contact support at 1 833 396-1888 .